Here’s what you can expect when you join us.

What We Offer

Comprehensive Benefits to Support You, Every Step of the Way

At Origin, we prioritize your health, well-being, and professional growth. Our full-time benefits are designed to empower you through every stage of life, including:

• Premium Healthcare Coverage: Employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles. Plus, excellent dental and vision insurance.
• Financial Security: A 401(k) plan with employer matching and student loan payment support to shorten loan terms by up to 3 years.
• Generous Paid Time Off: Flexible PTO, 9 paid holidays, and additional wellness days to help you recharge and maintain work-life balance.
• Parental & Family Support: Paid parental leave, free expert guidance (from social workers to midwives) for mental health, childcare, neurodivergence, and more.
• 100+ Paid hours of specialized hands-on training in Pelvic Floor Physical Therapy by PFPTs with decades of experience through our innovative educational program.
• Wellness Perks: Access to Wellhub, wellness days, and affordable pet insurance options for your furry family.
• Stock Options: Share in Origin’s long-term success as you grow your career with us.

At Origin, we believe in caring for the caregivers and redefining what it means to support your career and well-being.

About the role

The Role

Origin is growing our internal IT team! As a key member of our IT Security team, you’ll help mature our processes and infrastructure, transitioning from external vendor services to robust internal operations. You’ll collaborate closely with team members, department heads, and vendors, enhancing our existing workflows, addressing gaps, and introducing innovative improvements. If you enjoy building scalable processes and managing impactful IT projects, you'll thrive in this role.

Working at Origin is a chance to transform the way care is delivered to women. Every day, we’re building a company that’s elevating the standard of care for thousands now, with our sights set on reaching millions in the future.

This past year, we partnered tirelessly with insurance companies to break down barriers to care. As a result, we’re now in-network for over 50 million people nationwide, making pelvic floor and whole-body physical therapy more accessible and affordable than ever before. It’s a milestone we’re incredibly proud of, and it’s just the beginning.

If you share our passion for creating accessible, life-changing care, we’d love to have you on our team. Together, we can continue making a difference for those who need it most.

What You’ll Do

New Hire Onboarding & Offboarding

Coordinate and manage all IT-related aspects of employee onboarding and offboarding

Procure, provision, and manage hardware and software for new hires
Create and manage user accounts and access controls, ensuring seamless employee integration and departures

• Ensure new team members have all necessary tools and access to start on time

Helpdesk management

Monitor and manage incoming IT support tickets for a mixed remote and onsite workforce

Prioritize and triage tickets based on urgency and impact

• Maintain detailed documentation of issue resolutions

IT Project Management

Lead and manage IT projects to maturity, enhancing systems, infrastructure, and processes

Drive continuous improvement through structured project management methodologies

• Ensure project timelines, budgets, and quality standards are met consistently

Troubleshooting and problem resolution

Diagnose and resolve hardware issues (Mac, PC, Chromebooks) efficiently

Configure and manage JAMF Pro for Mac devices, Google Workspace for Chrome devices

• Administer Okta for identity and access management

Collaborate with vendors for advanced support as necessary

What You’ll Achieve

Robust security posture protecting patients and business

Compliance with federal and state regulations, including HIPAA
Clearly defined service-level agreements (response time, resolution time, etc.)
High onboarding success rate
Positive employee survey metrics (NPS)

• Scalable and cost-effective systems supporting Origin’s growth

Ensure Origin continues to be known for its life-changing patient care at a local and national level.

Salary range for this position is $80,00-90,000 based on experience.

What Makes Us Different

What Makes Us Different

While each position may demand distinct skills and qualifications, we operate as a unified team, driven by our shared core values. At Origin, we're all about creating a safe and supportive haven within our community. We’re a growing team of hardworking and passionate individuals who integrate the following values into our everyday practices:

• Own it. We show up with our best work. We’re creative, focused, proactive, and get the details right.
• Go big. We have a big vision for women’s health and are energized by our potential impact. We act with urgency, yet remember it’s a long game.
• Stretch. Growth can be uncomfortable and progress isn’t always linear. We create a safe space for honest learning, taking risks, and understanding failure.

Be generous. We’re kind, high integrity, and assume the best. We celebrate wins and build each other up.

About you

Your Professional Experience Includes

5+ years of experience in IT onboarding & offboarding processes (vendor negotiation experience preferred)

5+ years managing helpdesk operations (familiarity with ticketing systems strongly desired)
Demonstrated IT project management experience, leading initiatives from inception to completion
Exceptional attention to detail
5+ years experience working collaboratively across multiple departments

• Experience with healthcare or other regulated industry technology preferred

You are Special Because

You proactively meet deadlines, working independently with minimal supervision

• You’re a creative problem solver who thrives on innovation

You believe customer service is fundamental to the IT department of the future