Job Title: IT Manager (m/f/d)
Employment Type: Full-time
Department: IT
Workplace Type: On-site

Responsibilities

• Lead and evolve Moonfare's IT infrastructure across all global office locations.
• Inspire and grow a high-performing internal IT team, providing strategic direction and supporting individual development.
• Manage workplace applications and tools, assessing and implementing scalable solutions.
• Oversee IT hardware assets from procurement to distribution, ensuring smooth operations.
• Own and secure access and identity processes to protect systems and data.
• Run and continuously improve the IT Helpdesk, delivering excellent support across multiple time zones.
• Define and implement IT processes and standards to enhance operational efficiency and effectiveness.

Qualifications

• Minimum of 5 years of experience in IT, including at least 2 years in a leadership role with full IT budget responsibility.
• Proven expertise in enterprise device management for hybrid environments (Mac/Linux/Windows).
• Successful track record in building and maintaining a multi-region IT Helpdesk.
• Experience with modern IT stacks and tools in a fast-paced, growth environment.
• Familiarity with network management across multiple physical office locations.
• Working knowledge of key enterprise security principles (asset, patch, and access management is a plus).
• Skilled in vendor management, overseeing local and international IT partners.
• Proficient in Bash and PowerShell scripting.
• Experience with Single Sign-On (SSO) administration.
• Hands-on experience with Jamf Suite and Microsoft Intune for device management.
• Deep knowledge of Atlassian Suite administration, including Jira workflows, automations, plugins, and project configurations.
• Competent in Google Workspace and Google MDM administration.

Values

• Client-Centric Focus: Prioritizing clients, Moonfare, and personal interests in that order.
• Commitment to Excellence: Upholding high standards and learning from mistakes.
• Win Together: Fostering a mission-focused environment and celebrating collective achievements.
• Growth and Merit: Investing in personal growth and merit-based recognition.

Moonfare is committed to diversity and fostering an inclusive culture where everyone can contribute their full potential.