• Build and deploy images for desktops and laptops; set up docking stations, monitors, and printers.

• Maintain knowledge base documentation and end-user support materials.

• Handle daily access requests, email group maintenance, and other routine IT tasks.

• Participate in IT projects, deployments, upgrades, and compliance activities.

• Support occasional off-hours requests while maintaining a high level of customer service and professionalism.

Qualifications:

Required:

• Associate’s or bachelor’s degree in a technical discipline, or 1 to 3 years of hands-on technical support experience in a help desk or IT operations role

• Solid understanding of Windows and macOS operating systems

• Experience supporting Microsoft 365, including user accounts and applications

• Familiarity with IT ticketing systems, preferably ManageEngine ServiceDesk Plus

• Basic knowledge of mobile device management, MFA, and networking concepts

• Strong communication skills, including the ability to explain technical issues to non-technical users

• Detail-oriented with a commitment to documenting work and following up

• Ability to lift and relocate IT equipment weighing 5 to 15 pounds

Preferred:

• CompTIA A+, Network+, Microsoft, or ITIL

Company:

Tosca (www.toscaltd.com) is a global leader in reusable plastic packaging and performance pooling solutions, purpose-built for our customers to eliminate food, labor, and transportation waste and improve performance at every turn. Founded in 1959, the company is headquartered in Atlanta, Georgia, USA, with a team of 501-1000 employees. The company is currently Late Stage. Tosca has a track record of offering H1B sponsorships.