Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work ®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We are seeking a full-time, remote Business Systems Analyst III. The IT Business Systems Analyst III (BSA III) is an exciting opportunity that will allow you to utilize and develop your current skills while developing new skills. The largest portion of your time is focused on project work where you are at the intersection of business needs, users experience and technical execution. You will be a leader of a digital product team where you will facilitate agile ceremonies and monitor KPIs. You’ll also exercise business analyst skills such as scoping projects, leading requirements elicitation sessions, completing analysis, providing functional and logical design documents. You also work with project management for the development of delivery roadmaps and communication of project state to business and IT partners. The BSA III also acts as third tier support for issue management. In this capacity, the BSA III will have issues escalated to them when the service desk and production support teams are unable to resolve it on their own. Resolutions can include customer education, development involvement, IT operations or other resources to bring the issue to resolution. RESPONSIBILITIES: * Works with the business and development team to implement technical solutions which support business processes and procedures * Facilitates and participates in all scrum ceremonies to guide the team, clarify requirements, and provide immediate feedback. * Assumes responsibility of a product backlog for a digital product * Leads regular backlog reviews, planning sessions & requirement elicitation sessions with customers and stakeholders * Continuously prioritizes the product backlog based on business value, user impact, technical feasibility, dependencies, and strategic alignment, ensuring the development team always works on the most valuable items * Make timely and informed decisions regarding product scope and prioritization, to keep the development process moving forward. * Works closely with a development team during backlog refinement sessions to ensure PBIs are well-understood, sized correctly, estimated and “Ready” for upcoming sprints * Leads requirements gathering (elicitation, documentation, and management) and acts as a subject matter expert when appropriate * Analyzes user needs, requirements, procedures, problems & data to automate processing or to improve existing systems * Helps evaluate the impact of corporate initiatives, goals, and vision upon new and existing application modules and enhancements * Recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based on understanding of current business processes * Acts as a subject matter expert and consultant to the business when appropriate * Works with end users and other ITS personnel to evaluate, implement & support packaged software * Provides functional and logical design documents * Works on problem spaces and solutions of diverse scopes involving cross-functional teams * Translates business needs into business requirements documentation (usage cases, process flow diagrams, narrative descriptions, data models, storyboard) * Explain and document technical designs in a way that a business owner can understand and developers can develop code and IT and UAT testers can test * Coordinates projects from development through implementation, working with the organization’s IT colleagues, business partners, clients, vendors, and consultants * Supports digital product team members, testing, business partners & training through the development life cycle which is includes but is not limited to assisting developers and testers to prepare datasets or reports which require complex business processes * Review and accept completed work from the development team at the end of each sprint, ensuring it meets the Definition of Done and fulfills the intended business value * Leads lessons learned/sprint review sessions * Serve as primary communication bridge between the development team and various stakeholders (e.g. business owners, end-users, IT infrastructure teams, security, etc.) * Manage stakeholder expectations regarding product scope, timelines, and priorities, navigating trade-offs effectively * Identify, track, and help mitigate product-related risks and cross-team dependencies that could impact delivery * Provides input in the development of conversion and software implementation project plans on assigned projects * Works with the project manager to follow project plans, convey accurate project status, and identify issues and risks * Supports the project manager or release manager to obtain approvals of project documentation and release plans * Communicates project state to business and IT partners * Supports the development and delivery of communications and awareness plans and activities to support the promotion and use of supported applications * Monitor key performance indicators (KPIs) for their digital product team * Establish and manage channels for collecting user feedback and integrate this feedback into the product backlog for continuous improvement * Conduct post-launch analysis to evaluate product performance against defined metrics and identify areas for iteration and enhancement * Champion continual process improvement within the team and across the organization * Supports operations in the use of the department's systems, including implementation, troubleshooting, maintenance, and support of existing applications as third tier of support * Enforces and adheres to organizational processes and standards * Relies on experience and judgment to plan and accomplish goals QUALIFICATIONS: * Education - College degree, preferably a B.S. in Engineering, Computer Science or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience. * Experience - Three (3) to five (5) years of progressively responsible work experience in business analysis with one (1) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position. * Experience using formal software development methodologies and documenting customer business requirements through formal business analysis processes. * Disciplined and self-motivated to reach goals * Insatiable curiosity and a detailed orientation to learn subjects thoroughly * Strong problem-solving abilities * Ability to develop solutions that meet business requirements while complementing the holistic perspective of the organization * Interpersonal skills to be able to work daily with partners at all levels of the company * Strong interpersonal skills to interact with individuals at all levels of the organization * Possesses excellent oral communication, writing and presentation skills * Ability to make judgments, decisions and suggestions for procedural improvements * Ability to work in a fast-paced environment that includes managing multiple competing deadlines and adjusting prioritizations to business needs * Excellent follow-through skills with strong attention to detail * Ability to lead a team, work as part of a team and to work independently * Understanding of SQL language to be able to complete analysis and ad hoc query requests * Able to write and understand conceptual data models and interpret physical data models * Solid analytical skills * Ability to understand and convert business requirements into functional specifications * While not a developer, possess a strong understanding of the underlying technologies, architecture, and technical constraints of the digital product to make informed decisions and communicate effectively with the development team. * Ability to work in MS Office and other Microsoft products * Healthcare and insurance domain knowledge is ideal * Understanding project management methodology and practice is ideal Paradigm Benefits: * Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). * Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. * Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest. * Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. * Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.