The McMaster Institute for Research on Aging is a research center at McMaster University focused on aging optimization. It pursues this goal through interdisciplinary teams that work with older adults and key stakeholders. The institute leverages platforms like the McMaster Optimal Aging Portal and collaborates with the Labarge Centre for Mobility in Aging. Its work spans biology and behavior, aging-related mobility, and health outcomes to reduce costs and improve well-being. The initiative aims to impact Canadian aging populations at scale through education, research collaboration, and public-facing resources.
The McMaster Institute for Research on Aging is a research center at McMaster University focused on aging optimization. It pursues this goal through interdisciplinary teams that work with older adults and key stakeholders. The institute leverages platforms like the McMaster Optimal Aging Portal and collaborates with the Labarge Centre for Mobility in Aging. Its work spans biology and behavior, aging-related mobility, and health outcomes to reduce costs and improve well-being. The initiative aims to impact Canadian aging populations at scale through education, research collaboration, and public-facing resources.
Education Level 3 year Community College diploma in Information Techology or related field of study
Anticipated Fill Date As soon as possible
Career Level Requires 3 years of relevant experience
Job Description Number JD00763
Job Description
General Description
Responsible for consulting with users to determine programming or facility needs. Designs, implements, and maintains users'
applications and acts as an administrator for a variety of networks, programs, and websites. Also responsible for applying
general knowledge and understanding of financial policies and procedures to coordinate and process University financial
transactions. Analyzes, records, classifies, and summarizes accounting data according to established procedures. Ensures
accuracy and compliance with existing guidelines, policies, and procedures.
Representative Duties & Responsibilities
Provide expertise and practical assistance in delivering services that comply with established standards.
Identify, evaluate, and prioritize problems and complaints to ensure that inquiries are successfully resolved.
Carry out investigative work on a variety of requirements, information flow, and processes.
Elicit additional information from users to accurately diagnose problems.
Implement non-standard solutions and work-arounds.
Evaluate hardware, software, and transmission service alternatives as business requirements change.
Localize and rectify faults in network connectivity and applications and respond to non-routine user problems.
Analyze, examine, and validate processes.
Interpret technical and procedure manuals for non-technical users.
Provide technical advice on network and system applications.
Provide advice to users regarding security, equipment configuration, and selection of programming language.
Work autonomously in accordance with general instructions as to methods and procedures.
Install and repair various hardware, software, and computer peripherals.
Support and troubleshoot user problems to determine if the problem is hardware, software, or procedural.
Provide users with routine information such as system updates, errors, and features.
Elicit additional information from clients and colleagues to diagnose issues.
Evaluate requests for new and changes to existing computer hardware, software, and peripherals and make the appropriate recommendations.
Provide information and assistance to others regarding the use of hardware and software.
Perform routine technical tasks related to the maintenance and administration of a workgroup or department including, but not limited to, assigning passwords, purging print queues, enabling and disabling accounts, setting up and maintaining user access to the system, and monitoring scheduled backups.
Update and maintain a complete inventory of computer hardware, software, and peripherals.
Plan, schedule, and monitor own work within short time horizons.
Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
Maintain records and prepare documentation related to activities including resources such as web pages and databases.
Perform minor repairs and preventative maintenance.
Ensure users receive information on systems updates, errors and features.
Remain current with frequent developments in the field of information technology.
Assist with internal and external audits by preparing audit files and responding to auditor inquiries.
Analyze data and assess for reasonableness.
Calculate, prepare and issue invoices, cheques, account statements and other financial statements according to established procedures.
Receive, send, sort, verify, process and prepare various documents such as purchase orders, invoices, cheque requisitions, receivables, and payables.
Investigate discrepancies using established procedures.
Prepare and generate a variety of scheduled and ad hoc reports.
Update, maintain, and verify information in a variety of spreadsheets and databases.
Apply standard mathematical skills such as calculations, formulas, and equations to perform a variety of calculations.
Create spreadsheets including complex formulas and equations.
Answer complex inquiries via telephone, email, and in person that are specific in nature and require a specialized knowledge of policies and procedures.
Maintain filing systems, both electronic and hard copy.
Supervision
Provide direction to others in how to carry out work tasks. ·
Ensure adherence to quality standards and procedures for short-term staff.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
Faculty of Health Sciences HR Office at ext. 22207, or
