Configure and provide deskside support for laptops, desktops, network printers, AV devices, corporate phones, and other peripherals

Provide remote and on-site technical support, ensuring timely and effective incident resolution

Manage shipping of laptops to remote workers and collection of equipment from leavers

Manage local area network and server room infrastructure

Partner with global network and infrastructure teams on office-related issues and server or network room support

Provide user administration and support for bespoke applications

Track, manage, and maintain IT asset records including laptops, desktops, printers, and server room equipment

Participate in Service Support activities including Configuration, Change, and Release Management

Contribute to project work and support internal and external IT audits

Ensure compliance with all documented procedures and standards

Work flexible hours, including shift work and occasional weekends

Participate in additional business activities as required

Personal Qualities, Skills, and Experience

Essential Requirements

Strong interpersonal and team collaboration skills

Excellent verbal and written English communication

Minimum 2 years of direct technical support experience within a multinational company

Strong customer service and client-facing skills

Proven logical thinking and remote troubleshooting ability

Adaptable mindset with a strong service orientation

Advanced knowledge of Microsoft Windows across current versions

Advanced knowledge of Microsoft Office products, including email platforms

Working knowledge of domain structures, Active Directory, and Intune

Working knowledge of LAN, WAN, and server room infrastructure

High stress tolerance and strong self-motivation

Desirable

ITIL experience

Basic server administration knowledge

Network-related certifications Location Onsite - 3800 Esplanade Way, Tallahassee, FL 32311

At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.

Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.

Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.

Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Equal Employment Opportunity Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

Pay range: $40,000 - $62,000 USD

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum - Maximum: $0.00 - $0.00

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.