This internship offers an excellent opportunity for a motivated and technically oriented individual with a strong interest in advanced instrumentation and customer support. As a Field Service Intern, you will assist in the installation, maintenance, and performance verification of Nanolive’s cutting-edge imaging platforms. Working closely with experienced service personal, you will gain hands-on experience in troubleshooting, system calibration, and customer interaction, contributing to the delivery of a high-quality user experience with Nanolive products.

Key Responsibilities

Installation and Support:

• Conduct installations and commissioning of new equipment at customer sites, ensuring seamless integration into workflows.
• Perform preventative maintenance and inspections to prevent equipment failures and ensure long-term performance.
• Perform software upgrades to keep our customers up-to date.
• Deliver high-quality technical support, troubleshooting issues remotely or on-site to ensure system reliability and customer satisfaction.
• Actively monitor the status of customer contracts. Track and schedule on-site PM visit(s).

Reporting and Collaboration:

• Report handled cases in Customer Relationship Management system on a timely basis. This includes reports related to customer visits.
• Provide feedback to internal teams about customer experiences, documentation improvement, and opportunities for product improvement.
• Excellent interpersonal skills for a positive and effective communication with customers, colleagues and superiors.

What We’re Looking For

• Ability to work independently and manage multiple priorities effectively.
• Willingness to travel, mainly within Europe.
• Experience within biology laboratory and troubleshooting laboratory equipment is a strong plus.
• Proficiency in instrument systems technology (electronics, fine mechanics, chemistry, and software).
• Strong communication and interpersonal skills, with a customer-centric mindset.
• Fluency in English; additional languages are a plus.

What We Offer

• A hands-on internship with real impact and measurable results.
• Exposure to support operations in a fast-paced life sciences company.
• Mentorship from experienced service professionals.
• Flexible working hours and hybrid work possibilities.
• A collaborative, international, and mission-driven team based in Lausanne.