Location: Tolochenaz, Switzerland
Terms: Full time (100%)
Start Date: Immediately
About us: Nanolive delivers breakthrough live cell imaging and analysis solutions that accelerate research in growth industries such as drug discovery and cell therapy. Nanolive’s imaging platforms combine screening, imaging and analysis to radically advance how scientists study living cells and provide novel biological insights such as the mechanisms of cancer and neurodegenerative diseases.
Position Overview
This internship offers an excellent opportunity for a motivated and technically oriented individual with a strong interest in advanced instrumentation and customer support. As a Field Service Intern, you will assist in the installation, maintenance, and performance verification of Nanolive’s cutting-edge imaging platforms. Working closely with experienced service personal, you will gain hands-on experience in troubleshooting, system calibration, and customer interaction, contributing to the delivery of a high-quality user experience with Nanolive products.
Key Responsibilities
Installation and Support:
- Conduct installations and commissioning of new equipment at customer sites, ensuring seamless integration into workflows.
- Perform preventative maintenance and inspections to prevent equipment failures and ensure long-term performance.
- Perform software upgrades to keep our customers up-to date.
- Deliver high-quality technical support, troubleshooting issues remotely or on-site to ensure system reliability and customer satisfaction.
- Actively monitor the status of customer contracts. Track and schedule on-site PM visit(s).
Reporting and Collaboration:
- Report handled cases in Customer Relationship Management system on a timely basis. This includes reports related to customer visits.
- Provide feedback to internal teams about customer experiences, documentation improvement, and opportunities for product improvement.
- Excellent interpersonal skills for a positive and effective communication with customers, colleagues and superiors.
What We’re Looking For
- Ability to work independently and manage multiple priorities effectively.
- Willingness to travel, mainly within Europe.
- Experience within biology laboratory and troubleshooting laboratory equipment is a strong plus.
- Proficiency in instrument systems technology (electronics, fine mechanics, chemistry, and software).
- Strong communication and interpersonal skills, with a customer-centric mindset.
- Fluency in English; additional languages are a plus.
What We Offer
- A hands-on internship with real impact and measurable results.
- Exposure to support operations in a fast-paced life sciences company.
- Mentorship from experienced service professionals.
- Flexible working hours and hybrid work possibilities.
- A collaborative, international, and mission-driven team based in Lausanne.
