Overview of duties:

The role is responsible for ensuring consistent delivery of customer service and contributing proactively to branch strategy. The successful candidate will coordinate the sales process to meet operational and financial targets aligned with company objectives.

Key responsibilities include managing customer accounts, processing orders and returns, supporting business development activities, and maintaining high standards of communication and compliance across all functions.

What we are looking for:

·      Deliver professional and courteous service aligned with the customer service charter.

·      Process quotations, sales orders, and purchase orders in line with company procedures.

·      Manage assigned customer accounts and identify opportunities for performance improvement.

·      Follow up on quotations to ensure competitiveness and secure orders.

·      Expedite customer and supplier orders as needed.

·      Process and close out returns and non-conformances in a timely and compliant manner.

·      Maintain accurate CRM records and ensure outdated information is resolved.

·      Support with Invitations to Tender (ITTs) and assist Business Development Managers.

·      Contribute to the development of the integrated management system.

·      Communicate effectively with internal and external stakeholders.

·      Take a proactive approach to improving systems and processes.

·      Perform ad hoc duties as required.

·      Travel may be required to meet business needs.

·      Participate in social and business networking activities.

Qualifications & Certifications:

·      Comply with all integrated management system policies and procedures.

·      Ensure statutory obligations are met in health, safety, and welfare at work.

·      Act ethically and with integrity.

·      Complete health and safety training in a timely manner.

·      Maintain a safe working environment without risk to health.

·      Minimum Standard Grades or GCSEs.

·      Experience in an Electrical Wholesale or distribution environment

·      Proficient in Microsoft Office and CRM Systems.