💡 What you'll need?

• Customer-first mindset: You enjoy helping people and turning complex steps into a clear, guided experience.
• Strong communication skills: You know how to reassure, motivate and guide customers over the phone.
• Proactivity: You don’t wait for problems—you anticipate them and step in early.
• Structured way of working: You can manage many customer journeys at once while keeping a sharp overview.
• Analytical attitude: You can interpret signals and dashboards, and translate them into concrete actions.
• Collaboration: You work effectively with multiple teams to keep installations moving forward.
• Ownership: You feel responsible for a successful installation and go the extra mile to avoid a poor customer experience.

⚡ Nice to have

• Experience in customer success, operations, account management or another customer-facing role is a plus.
• Fluency in Dutch is a strong plus.

🤷‍♀️ Why Quatt?

• A salary between €2.800,- and €3.800,- monthly 💸
• 25 paid holiday leave days + 8% holiday allowance
• Free vegan/vegetarian lunch in the office daily 🥗
• Travel compensation of €0,23/km or an NS-business card 🚆
• Informal culture with monthly drinks and office parties 🍻
• Yearly discount on Quatt-products
• Referral bonus of up to €2.000 when referring new colleagues
• Work in an international team with people from over 30 nationalities. 🌐