IT System Administrator will provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, planning, organizing and problem-solving skills are needed to be successful in this position. The ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required. IT System Administrator will report indirectly to the Site Head / Plant Manager.
Responsibilities
- Provide support to clients both deskside and remotely
- Correct faults and provide resolution of complex problem tickets
- Perform PC and network troubleshooting and upgrades
- Network support and troubleshooting
- Perform network analysis and capacity planning
- Assist in the creation of processes and procedures for client network operations
- Contribute to the administration of network backup and disaster recovery
- Contribute to the planning and implementation of multiple projects
- Provides IT support for Tedor employees
- Understanding of enterprise IT at the scale and complexity within the pharmaceutical industry.
- Research new technologies to apply to the organization in the most efficient manner.
- Create, manage, and implement IT projects while adhering to schedule, scope, and budget.
- Administrates phone system, data network, security system, and access control.
- Purchases equipment and applicable service.
- Participates in contingency planning.
- Oversees "data center" which holds confidential information and secure data.
- Develops or updates project plans for IT projects including objectives, technologies, systems, information specifications.
- Confers with project personnel to identify and resolve problems
- Assists in special projects as requested by management.
- Oversees the deployment of desktops, laptops, monitors, phones, and peripherals as requested.
- Oversees troubleshooting's and repairs of malfunctioning IT managed equipment such as desktops, laptops, phones, etc.
- Completes documentation for the IT department as necessary.
Qualifications
- B.S. in Information Technicology Science, or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA).
- Five to Seven (5 – 7) years of work/information technology experience.
- Excellent verbal and written skills
- Knowledge of Windows operating systems up to Windows 10
- Knowledge of Windows Server is required
- Experience with Microsoft Exchange is required
- Understanding of network switches, routers, and firewalls is required
- Virtualization with Microsoft Hyper-V and/or VMWare experience a plus.
