Key Responsibilities

• Provide daily on-site IT support to U.S. team members (hardware, software, connectivity, user access).
• Troubleshoot and resolve technical issues related to PCs, printers, networks, and mobile devices.
• Install, configure, and maintain computer systems, peripherals, and software.
• Assist with onboarding/offboarding, user accounts, and equipment provisioning.
• Support remote connections to global systems (VPNs, cloud services, Teams/SharePoint).
• Maintain asset inventory and ensure compliance with IT security policies.
• Collaborate with the Swiss IT team on system updates, patches, and process improvements.
• Provide first-line support for internal applications and escalate complex issues appropriately.
• Regular collaboration with the Swiss IT team via Teams and shared systems
• Occasional travel to support equipment setup or local events may be required

Qualifications

• Associate’s or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 1–3 years of experience in IT support, help desk, or similar technical role preferred.
• Strong troubleshooting and communication skills.
• Experience with Microsoft 365, Windows 10/11, and basic network configuration.
• Familiarity with cloud platforms (e.g., Azure AD, SharePoint) is a plus.
• Familiarity with Linux is a plus.
• Self-motivated, organized, and comfortable working independently in a small on-site environment.