Location: Dokki

Role Summary:

1. Technical Support:

• Respond to IT support requests via phone, email, or in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide step-by-step technical help, both written and verbal.

1. System Maintenance:

• Perform routine maintenance and updates on computers, networks, and peripheral equipment.
• Install and configure hardware and software as needed.
• Ensure security software is up-to-date and functioning properly.

1. User Assistance:

• Assist users with setting up and configuring new equipment and applications.
• Educate users on IT policies, procedures, and best practices.
• Develop and provide user training and documentation.

1. Issue Tracking and Resolution:

• Log and document all support requests and resolutions.
• Escalate issues to higher-level IT staff or external vendors when necessary.
• Monitor and follow up on pending IT issues to ensure timely resolution.

1. Inventory Management:

• Maintain inventory of IT equipment and software.
• Track and manage software licenses and ensure compliance.

1. Network Support:

• Assist in managing and troubleshooting local area networks (LANs), wide area networks (WANs), and wireless networks.
• Support connectivity issues and resolve them promptly.

1. Customer Service:

• Provide exceptional customer service and build strong relationships with end-users.
• Maintain a high level of customer satisfaction through professional and courteous behavior.