
We help businesses scale their technical teams on demand. Leveraging our extensive in-house expertise and AI-driven platform, we ensure businesses receive the high-quality talent they need with unmatched speed and efficiency. Our key solutions include: SupportGO: True on demand tech support for onsite and remote requirements. Our platform driven portal combines powerful software with quality technical support skills, enabling custom Service Level Agreements (SLAs), Help desk, Projects, 24/7 support and maintenance. www.supportwave.com/support-go SupportFLEX Flex your software Dev and IT Teams On Demand and Significantly Reduce Hiring Times, HR Overheads and Long-term Commitments. Leverage our AI matching technology to transform how you augment your tech teams with unparalleled speed and quality. www.supportwave.com/support-flex SupportDESK: Provides comprehensive IT helpdesk solutions, offering 24/7 remote support with fast response times, skilled technicians, and customisable service levels. www.supportwave.com/support-desk Our services include: On-demand IT support: Offering both remote and on-site services to address your business needs in real-time. 24/7 Help Desk Solutions: Shared or dedicated support desks to ensure seamless IT operations globally. Expert Teams: Dedicated teams to support and scale your software development teams and IT operations with flexibility and efficiency. We understand the importance of agility and speed in today’s business landscape. That's why our tech solutions are designed to empower your growth and transformation, ensuring you stay ahead in a rapidly evolving digital world. 👋🏻 Let’s help you take your business to the next level. Get in touch at www.supportwave.com. 🔗 Are you an IT Engineer or Developer? Sign up to offer your services https://www.supportwave.com/careers

We help businesses scale their technical teams on demand. Leveraging our extensive in-house expertise and AI-driven platform, we ensure businesses receive the high-quality talent they need with unmatched speed and efficiency. Our key solutions include: SupportGO: True on demand tech support for onsite and remote requirements. Our platform driven portal combines powerful software with quality technical support skills, enabling custom Service Level Agreements (SLAs), Help desk, Projects, 24/7 support and maintenance. www.supportwave.com/support-go SupportFLEX Flex your software Dev and IT Teams On Demand and Significantly Reduce Hiring Times, HR Overheads and Long-term Commitments. Leverage our AI matching technology to transform how you augment your tech teams with unparalleled speed and quality. www.supportwave.com/support-flex SupportDESK: Provides comprehensive IT helpdesk solutions, offering 24/7 remote support with fast response times, skilled technicians, and customisable service levels. www.supportwave.com/support-desk Our services include: On-demand IT support: Offering both remote and on-site services to address your business needs in real-time. 24/7 Help Desk Solutions: Shared or dedicated support desks to ensure seamless IT operations globally. Expert Teams: Dedicated teams to support and scale your software development teams and IT operations with flexibility and efficiency. We understand the importance of agility and speed in today’s business landscape. That's why our tech solutions are designed to empower your growth and transformation, ensuring you stay ahead in a rapidly evolving digital world. 👋🏻 Let’s help you take your business to the next level. Get in touch at www.supportwave.com. 🔗 Are you an IT Engineer or Developer? Sign up to offer your services https://www.supportwave.com/careers
What they do: AI-powered on‑demand tech talent and IT support platform (onsite, hybrid, remote)
Founded / rebrand: Founded 2019; rebranded from NerdApp to Supportwave in June 2023
Headcount (reported): Approximately 74 employees
Funding: Seed round ~€2M announced Aug 2, 2023
| Company |
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IT services, tech talent sourcing and on‑demand technical support for SMBs and enterprises
2019
IT Services and IT Consulting
≈€2M
Reported investors in the round include KM Capital, HTGF (High‑Tech Gründerfonds), Fuel Ventures and Big Sur Ventures.
“Investors include KM Capital, HTGF (High‑Tech Gründerfonds), Fuel Ventures and Big Sur Ventures”
SOC 2 Staff Auditor
About The Company A leading security and compliance firm, trusted by over 1200 organizations worldwide, specializes in audit and compliance solutions for standards such as SOC 1, SOC 2, ISO 27001, PCI DSS, and HIPAA. As a licensed CPA firm, PCI Qualified Security Assessor (QSA), and ISO 27001 Certification Body, the firm is dedicated to simplifying IT compliance through innovative technologies and an agile approach.
Location
Remote - Any LATAM region
Type
Full-time Long Term Contract
In this role, you will:
Requirements
Top 5 Technical Skills Required
Nice-to-Have Technical Skills
Why Join?
This role provides an opportunity to work with a global leader in security and compliance, utilizing cutting-edge technologies in a fully remote, collaborative environment. You will grow professionally and make a significant impact on clients’ compliance postures. The opportunity to join the clients team permanently after the contract duration.