About Reserv
Reserv is an InsurTech company creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. We’re stripping away the "mundane" to set a new global standard for the insurance industry!
Founded by industry veterans, with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We’re focused on automating highly manual tasks to tackle long-standing problems and mundane tasks in claims while setting the new standard for TPAs, insurance technology providers, and adjusters alike.
We're seeking an IT Analyst who is as passionate about Apple endpoints and workflow automation as we are about transforming insurance. You’ll become the go-to expert for our cloud-native tech stack, working hand-in-hand with our Security and Engineering teams to build a secure, frictionless employee experience. If you’re technically curious and ready to evolve alongside a venture-backed disruptor, you’ll fit right in!
What to expect
Does this sound like you?
- 1-3 years of experience in an IT support, help desk, or systems administration role. You’re a MacOS native, navigating a Unix/Linux environment while being fluent with Windows
- Hands-on experience with Apple device management (or strong willingness to learn)
- Experience with cloud-based productivity platforms such as Google Workspace and/or Microsoft 365
- You know your way around identity and access management concepts (SSO, MFA, user provisioning)
- You translate “tech speak” into “human speak”. Show empathy while working through issues/troubleshooting with end users. Let your technical magic skills shine and educate along the way
- Demonstrated ability to learn new tools and adapt in a fast-paced, SaaS-heavy environment
- Experience working in a cloud-first or startup environment
Icing on the cake
- You’re familiar with Apple Automated Device Enrollment (ADE/DEP) and Apple Business Manager and can’t wait to learn more
- You’re security minded and familiar with endpoint security or compliance controls on MacOS
- You love automation!! Scripting languages such as Bash, zsh, Powershell are your friends
- You earned them! Use them! Relevant IT certifications are a plus (e.g., CompTIA A+, Apple certifications). Bootcamps and advanced Technology training are great. Pursuing an Associate or Bachelors degree - amazing!
- You’ve worked with/had exposure to working with hardware/software vendor relationships
What we offer
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy and energized
- Generous family leave policy
- Work from almost anywhere to facilitate your work life balance
- Cool, functional swag
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
Technology is something that should make your life easier, not harder! At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
