Responsibilities include:

• Managing the implementation process, including configuration and data mapping, for new home care brands, Acting as Project Manager from post-kick off to day of go live, including client communication and deliverable collection
• Becoming an expert on WelcomeHome’s configuration options, understanding when each option should be used to meet client needs and optimize performance
• For each agency, delivering data mapping for review during client onboarding, i.e. importing and formatting data from client’s legacy systems and importing into Welcome Home’s CRM
• Configuring API integrations between WelcomeHome and the client’s complementary platforms, including marketing tools, websites, and other applications
• Streamlining and improving onboarding and maintenance processes in collaboration with customer success and product teams
• Consulting on technical or configuration questions as needed during the sales and onboarding processes

About You

The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:

• 2+ years software implementation experience, or technical project management experience
• Strong analytical skills, including understanding and troubleshooting functional software configurations and ability to apply your technical knowledge to new systems
• High level of attention to detail, organization, and drive to get things right the first time.
• Hyper-organized and strong multitasker with an ability to intelligently prioritize multiple competing projects and timelines
• Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications and complex software
• Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical information into language understandable and digestible by non-technical audiences
• Comfort in a dynamic startup environment, ready to move quickly and wear many hats

Technical skills

• Formal development experience is not required
• Experience with API integrations and familiarity with HTML
• Microsoft Excel proficiency, including understanding of formulas/functions
• Preferred but not required: proficiency with Mailgun, Github, Dropbox, Zapier

What You'll Get

WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, paid parental leave, and unlimited PTO.

But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.