What we’re looking for:

• Experience in Implementation, Customer Success, Solutions Consulting, Onboarding, or a related customer-facing role at a SaaS or technology-enabled company, or prior entrepreneurial or early-operator experience building and running processes in a scrappy, fast-moving environment.
• Demonstrated ability to take ownership, identify gaps, and move work forward without waiting for detailed direction, with comfort taking initiative and accountability in environments where structure is still being built
• Strong project management and organizational skills, with the ability to manage multiple implementations at once.
• Clear and confident communicator who can guide customers through technical or product concepts in a simple, approachable way.
• Highly detail-oriented with a strong sense of ownership and follow-through.
• Builder mentality that thrives in early-stage environments with evolving structure and ambiguity.
• Comfort partnering cross-functionally and influencing without formal authority.
• Background in hospitality, service, or fast-paced customer environments is a plus, bringing a customer-first mindset and strong execution under pressure

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.