-Oversee all technical onboarding activities: user provisioning, Salesforce package deployment, call flow setup, and CTI configurations.

-Collaborate closely with Engineering to resolve technical blockers during onboarding.

-Deliver live onboarding and training sessions tailored to Salesforce users and admins.

-Maintain clear, proactive communication with customers and internal stakeholders.

-Monitor onboarding progress and escalate risks early to ensure successful outcomes.

-Continuously identify process improvement opportunities and contribute to building scalable onboarding frameworks.

What We’re Looking For:

-3+ years experience in Salesforce implementation, technical project management, or onboarding roles.

-Proven track record managing projects inside the Salesforce ecosystem—ideally with Sales Cloud or Service Cloud.

-Strong understanding of Salesforce object relationships, permission sets, flows, and integration points.

-Impeccable English communication skills—both written and verbal.

-Confidence managing client-facing meetings, technical discovery sessions, and training calls.

-Highly organised, detail-oriented, and capable of juggling multiple concurrent onboarding projects.

-Comfortable using tools like Slack, Google Workspace, Jira, Zendesk, and project trackers (Monday . com)

-Experience with telephony or VoIP platforms, particularly Salesforce CTI or Twilio integrations.

-Exposure to number porting processes, call routing, or telco regulatory concepts.

Why Join RocketPhone?

-Be part of a high-growth SaaS startup shaping the future of voice AI for Salesforce.

-Work alongside a global team of builders and innovators.

-Own your career with clear pathways for growth in a high-impact role.

-Competitive compensation, performance incentives, and a flexible, mission-driven culture.