Job Summary AutogenAI is looking for an Implementation Project Manager to join our growing Project Management team. This role sits within Customer Success and is focused on delivering structured, high-quality onboarding and implementation projects for both new and existing Mid-Market and Enterprise customers.

You’ll be responsible for the day-to-day delivery of onboarding projects, coordinating timelines, aligning stakeholders, and ensuring customers are set up for successful adoption of AutogenAI. You’ll work closely with Implementation Consultants, Bid Consultants, Customer Success Managers, and internal teams to keep projects moving and customers supported.

This role reports into the PM Team Lead and is well suited to someone who already has hands-on experience delivering SaaS onboarding or implementation projects and is looking to deepen their project ownership, customer exposure, and delivery confidence within a supportive team environment.

What You'll Be Responsible For

• Project Delivery & Coordination

• Own the end-to-end delivery of onboarding and scoped implementation projects across a portfolio of new and existing Mid-Market and Enterprise customer engagements.

• Manage project timelines, milestones, dependencies, and risks to ensure smooth and predictable delivery

• Run regular customer project syncs, track actions, and follow through to resolution

• Maintain clear project documentation and plans, ensuring all stakeholders have visibility on progress and next steps

• Customer Engagement

• Act as the primary point of contact for customers during onboarding, building trusted and professional working relationships

• Confidently guide customers through onboarding phases, setting expectations and keeping momentum

• Identify when escalation or additional support is needed and work closely with the PM Team Lead to resolve issues

• Cross-functional Collaboration

• Work closely with Implementation Consultants to align training, configuration, and technical setup

• Partner with Customer Success Managers to ensure a smooth handover from onboarding into BAU

• Collaborate with Sales, Product, and Support teams to deliver a joined-up customer experience

• Frameworks & Continuous Improvement

• Deliver onboarding projects using AutogenAI’s established onboarding and change management frameworks

• Provide feedback into playbooks, templates, and delivery processes based on real project experience

• Support ongoing improvements to how we onboard customers as the business scales

What You'll Bring To The Team

• A customer-centric mindset, with a strong focus on delivering a smooth, positive onboarding experience
• Experience managing onboarding or implementation projects, with the ability to juggle multiple workstreams, priorities, and deadlines
• Clear written and verbal communication skills, with confidence running customer calls and providing updates to stakeholders
• Strong organisation and follow-through, with attention to detail when tracking progress, risks, and next steps
• Comfort working in a fast-paced, scaling environment where priorities can shift
• Enjoyment working cross-functionally with Implementation Consultants, Customer Success Managers, Sales, and Product teams
• A learning mindset, with curiosity around new tools, frameworks, and AI-powered platforms

Requirements

• 2–4 years’ experience delivering customer-facing onboarding, implementation, or delivery projects within a SaaS, technology, or professional services environment
• Demonstrated ability to manage timelines, coordinate stakeholders, and drive projects from kick-off through to handover
• Comfort working directly with customers and internal teams, including escalating risks or blockers when needed
• Proven ability to manage multiple projects in parallel while maintaining attention to detail
• Strong written and verbal communication skills, with confidence facilitating meetings and documenting outcomes
• Experience working as part of a wider delivery or customer success team
• Ability to remain calm, proactive, and solutions-focused in evolving or ambiguous situations

Preferred Qualifications

• Experience working in or alongside SaaS, digital platforms, or technology-enabled services
• Experience supporting onboarding or implementation projects for Mid-Market and Enterprise customers.
• Familiarity with user adoption, enablement, or change-related initiatives
• Experience supporting or coordinating customer training sessions, workshops, or enablement activities
• Interest in AI, automation, or emerging technologies and how they support customer workflows

Compensation And Benefits

• Competitive Salary: Competitive package depending on specific experience and qualifications relevant to the role.
• Performance Bonuses: Opportunities for performance-based incentives
• Stock Options: Meaningful equity in the company.
• Retirement Plan: Pension scheme to help secure your future.
• Paid Time Off: Unlimited vacation (Yes, you read right!)
• Flexible Work Options: Hybrid working arrangements, 2 days per week in London
• Private Healthcare: Bupa Medical and Dental cover
• Life Insurance: Peace of mind for you and your family
• Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service)
• Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development.

Values In Action These aren’t just principles we print and forget – they’re how we work, how we treat each other, and how we deliver for our customers. They shape the company we are, and the one we aspire to become.

• Customers, Always: Everything starts with our customers. We walk in their shoes, speak their language, and build for their delight and success. We win when they win.
• Make It Happen: We move fast and take ownership. No waiting, no red tape – just action, urgency, and focus on outcomes. We ask for forgiveness, not permission.
• Learn and Invent: We stay curious. We learn what we can from past masters - and make up the rest. Change is constant, and so is our growth.
• Act Like Owners: Titles don’t solve problems - people do. We own challenges, break the rules when it’s necessary, and focus on what matters.
• Turn It Up to 11: There is no “Good enough”. We raise the bar, push boundaries, and keep building. There’s always a next level.
• Lead With Respect: We listen first, speak honestly, and value every perspective. Integrity, follow-through, and kindness matter.
• Build Trust Through Transparency: We default to openness. We give feedback, share information, and assume positive intent - no secrets, no silos.

Equal Employment Opportunity Statement AutogenAI is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.

We encourage applications from individuals of all backgrounds, including those with disabilities and veterans. Our hiring decisions are based on qualifications, merit, and business needs.

At AutogenAI we value the unique perspectives each employee brings and strive to provide an equitable environment. If you require reasonable accommodations during the application or interview process, please let us know, and we will gladly assist you.