Office-based 4 days per week with flexibility for remote work 1 day a week

The Role

We are seeking an Implementation Manager who will be based in our vibrant Boston office, to lead the successful deployment of our cutting-edge SaaS platform for enterprise clients. In this role, you will drive projects to completion using our sprint-based methodology, collaborate with cross-functional teams, and ensure seamless onboarding experiences that maximize customer success.

As a key player in our customer journey, you will manage complex projects, optimize implementation processes, and serve as a trusted advisor to clients translating their business needs into actionable solutions. If you thrive in a fast-paced, client-focused environment and have a passion for delivering high-impact technology solutions, we’d love to hear from you.

Key Responsibilities:

Project Portfolio Management

• Oversee multiple high-value projects for strategic customer accounts concurrently.
• Maintain a clear view of all active implementations and ensure effective prioritization.

Risk Management & Issue Resolution

• Monitor project deliverables and proactively identify risks before they impact timelines.
• Serve as the primary point of contact for project escalations, ensuring swift resolution.
• Develop contingency plans to mitigate potential roadblocks.

Cross-Team & Stakeholder Alignment

• Ensure alignment across all teams involved in the project, both internal and external.
• Collaborate closely with our Legal Engineers and Customer Success Managers to successfully complete customer implementations and deliver value.

Process Improvement & Scalability

• Contribute to our scaling efforts by enhancing project management and delivery processes.
• Identify inefficiencies and implement best practices to optimize future implementations.
• Champion best practices within the team and drive knowledge-sharing initiatives.

What We’re Looking For:

• Proven previous experience (around 3 years) Implementation/Project Management experience within a SaaS/tech business, ideally within Legal Tech however this is .
• Some legal industry knowledge is beneficial.
• Confidence in working with SaaS platforms and scoping requirements with customers, and being able to effectively communicate technical solutions to typically non-technical stakeholders.
• Proven track record of successfully managing multiple projects simultaneously.
• Good understanding of project scheduling, scope management, resource management and risk tracking.
• Ability to manage numerous stakeholders with different levels of seniority and different priorities.
• Adaptability to a fast-paced and evolving scale-up environment.
• Excellent communication skills (written and verbal) and organisational skills.
• Experience using Project Management tools, such as Monday.com etc.
• A dedicated, positive, proactive and solutions-focused attitude.
• A growth mindset and a desire to constantly improve.

What We Offer:

• Competitive salary dependent on experience
• 26 days vacation plus flexible public holidays (increasing by one holiday for each year of service, up to a maximum of 30 days).
• Personal learning and development opportunities
• Private and Dental Coverage
• Access to discounts on things like travel, electronics, fashion, fitness and more
• Employee Retirement Plan (401k)
• Group Life Benefit
• Cycle to work and Tech Scheme
• Seaport offices with fully stocked fridge
• Work from anywhere after one year of employment
• Employee share option scheme
• Regular social activities and events
• Opportunity to be a part of one of Boston’s hottest tech scale-ups

We understand the value of having a diversity of identities, backgrounds and thinking within our company so we’re open to hearing from applicants who don’t yet tick all the boxes. If that’s you, please accompany your application with short summary explaining how you’d close the gap on the skills you don’t yet have.