At Peerlogic, we're pioneering the integration of artificial intelligence to revolutionize communication within the healthcare community. Guided by our core values of Curiosity, Accountability, Grit, and Enthusiasm (CAGE), we strive for excellence in innovating AI-driven solutions that improve, streamline, and transform professional interactions in medical settings. We're on the hunt for an Implementation Manager to join our Operations team, a role critical to our mission of shaping the future of healthcare communication.

Who should apply:

As an Implementation Manager at Peerlogic, you’ll own the implementation process from start to finish, ensuring an exceptional experience for our clients while collaborating with internal teams to make it happen! You’ll be responsible for onboarding new clients by managing the product configuration, integration, and providing educational training on how to use our platform. Our goal is to create customers for life by enabling clients to use our products effectively and confidently. Additionally, you’ll have a unique voice in shaping the client experience by partnering with sales, product, and engineering teams.

What you’ll do:

• Own the client relationship throughout the implementation process, serving as the primary point of contact for all communication and integration-related inquiries
• Engage closely with clients, business partners, and internal teams to ensure the full scope of the implementation is clearly understood
• Implement, configure, and provide expert advice on our platform
• Manage multiple projects simultaneously, ensuring the timely and accurate delivery of implementations
• Perform detailed audits of accounts to ensure accuracy and credibility
• Manage client expectations and provide ongoing support as needed
• Collaborate with sales, product, engineering, and other internal teams to develop and prioritize product improvements

What you’ll bring:

• 1-3 years in a customer-facing role
• Bachelor’s degree
• Excellent critical thinking and problem-solving abilities
• Strong communication and presentation skills
• Attention to detail
• Previous experience in project management or software implementation