About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

The Role

We’re looking for an Implementation Manager to lead the technical implementation process and drive customer relationships during onboarding for our mid-market and enterprise customers.

As an early member of our Solutions Team, you'll help shape our implementation processes as we scale — from customer project management to technical setup, you’ll drive revenue conversion, retention, and satisfaction among our customers. You'll use your learnings from engaging with customers to formalize implementation best practices, help improve our product, and iterate on our operational processes as we scale.

Responsibilities

• Build customer relationship and guide technical implementation projects across all customer segments, with a focus on mid-market and enterprise.
• Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams.
• Develop and refine implementation best practices based on your product expertise.
• Improve internal efficiencies and overall customer experience during implementation.
• Work together cross-functionally with Sales and Customer Success to get customers live.
• Drive the product roadmap by acting as a liaison between our customers and the product org.
• Set the tone for how we better engage our customers and ultimately help our customers see more value.

About You

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.