The Implementation Manager works directly with growers, dealers, and internal teams to coordinate machine delivery, setup, training, and early operational use. This role ensures customers achieve expected outcomes, risks are identified early, and solutions are proactively implemented—setting the foundation for renewals, expansion, and strong customer advocacy.

Key Responsibilities

• Own the customer onboarding and implementation process following a sale, from delivery through successful initial operation.
• Serve as the primary point of contact for growers during the early adoption phase.
• Serve as an ARA product specialist.
• Coordinate installation, configuration, and field readiness in partnership with dealers, pre-sales, and after-sales teams.
• Ensure growers and operators receive effective onboarding and training aligned to their operational goals.
• Proactively monitor early usage to identify adoption risks, performance gaps, or operational challenges.
• Provide hands-on support and guidance during the initial operating period to drive successful outcomes.
• Translate customer needs and feedback into actionable insights for product, pre-sales, and after-sales teams.
• Align internal teams on implementation timelines, responsibilities, and customer expectations.
• Support dealer enablement to ensure a smooth transition to long-term after-sales support.
• Contribute to customer success playbooks, onboarding materials, and best-practice documentation.
• Track implementation milestones and customer success indicators.
• Identify recurring adoption challenges and recommend improvements to processes, training, or product workflows.
• Understanding the use of chemicals in different crops, for time of day/weather, etc.
• Must be able to operate a tractor.

Qualifications

• Bachelor’s degree in Agronomy Agricultural Systems, Automation, or related field; or equivalent experience.
• Agricultural CCA or PCA is required.
• 5+ years of experience in agriculture, ag-tech, or precision agriculture is required
• Professional working proficiency in Spanish is required
• Hands-on experience working directly with growers, operators, or dealer service teams.
• Strong understanding of agricultural operations and field workflows.
• Demonstrated experience supporting customer adoption and success.
• Experience coordinating across sales, technical, and service teams.
• Willingness and ability to travel extensively during peak implementation periods.

Experience / Skills

• Customer-success mindset with a strong focus on outcomes and value realization.
• Excellent interpersonal and communication skills; comfortable building trust with customers.
• Highly organized with strong ownership and follow-through.
• Ability to manage ambiguity and operate effectively in fast-scaling environments.
• Technical curiosity and comfort working with hardware, software, and field operations.
• Solution-oriented, calm, and proactive when addressing customer challenges.
• Ability to translate technical concepts into practical, operator-friendly guidance.
• Passion for sustainable agriculture and innovative technologies.