We’re a startup for grown-ups. We keep ego low and expectations high, trusting each other to own outcomes, not shuffle papers. You’ll get real autonomy, extreme accountability, and the chance to solve problems that matter for customers every day.

Contract-to-Full-Time Path:

While this position is intended to be full time, in some instances we’ll start with a 90-day paid contract. You’ll dive straight into real customer projects, fully embedded with the team. If things go well on both sides, we convert the role to full time at the end of the contract.

What We Look For:

• Pride in your craft and ownership of results
• Bias toward action and measurable impact
• Kindness, curiosity, and a no-drama mindset

If you want your work to count and you’re ready to build category-defining products with a tight, supportive team, we’d love to meet you

As a CorralData Employee you:

• Are a driver, not a passenger, and are looking to make a real impact leveraging emerging technology
• Thrive in a fast-paced, highly-iterative, and collaborative workplace where you can take ownership of your work and contribute to the success of others
• Value feedback as a fundamental component of your growth
• Can work against tight timelines while acting thoughtfully towards both the team and the clients
• Are ambitious, take initiative
• Are passionate about keeping up to date with the newest technologies, including AI, to provide our clients the easiest and most accurate way to access the transformative power of their data
• Always seek out ways to optimize processes, work smarter, and increase efficiencies
• Optimize resources in a way that generates successful outcomes

Your Impact:

As an Implementation Manager on the Onboarding team at CorralData, you will be an integral part of our Customer Experience team. In this role you will work with Customer Experience, Data Strategy and Product team leaders to successfully onboard new clients coming onto the platform.

What Success Looks Like:

• Facilitating the onboarding process for new clients using standardized processes and tools.
• Managing the client relationship throughout their onboarding process, and setting the account up for ongoing success with the platform..
• Managing all client communications, including requests through email or the platform, and reporting relevant updates and developments to leadership.
• Attending and leading client statuses and touchpoints, pulling in additional resources as needed, to check in with clients and ensure all of their needs / requests are being met.
• Working with production teams to effectively manage expectations for client requests and overseeing their timely completion / delivery.
• Troubleshooting and managing any technical issues clients experience by effectively logging them, passing them to supporting product and engineering teams, and communicating resolutions back to the clients.
• Being both the first and last line of defense: thoughtfully gathering requirements from the client for any requests, and carefully testing deliverables from the team before passing them to the client.
• Proactivity in looking into, identifying and surfacing potential roadblocks or issues with client experience as far in advance as possible.
• Reporting regularly on account progress and satisfaction to leadership.
• Working with the CX team to continue iterating the onboarding process as the platform and clients evolve.

What You Bring to the Table:

• 3 - 5 years of relevant software, SaaS or digital agency experience
• 3+ years in client-facing Project Management or Onboarding
• Proven track record of supporting customers with highly technical projects
• Demonstrated experience using business intelligence (BI) tools and a strong comfort working with data and reporting.
• High degree of organization and a desire to optimize existing processes.
• Detail oriented to ensure any information reaching clients is as accurate and reliable as possible.
• Familiarity with the software production lifecycle and web technologies
• Experience with a wide variety of data source platforms and basic knowledge of APIs (including but not limited to the following) is a plus:
• Google Analytics 4
• Paid Search (Google Ads, Bing Ads)
• Paid Social (Meta Ads, LinkedIn Ads, TikTok Ads)
• CRM - Salesforce, Pipedrive, Hubspot
• Google Sheets
• YouTube Analytics
• Email - Klaviyo, Mailchimp, Hubspot
• Ecommerce - Shopify, Magento, Bigcommerce, Amazon
• Basic knowledge of SQL is a plus

Compensation & Benefits:

• Base Salary: $80K-$100K + bonus

• Healthcare, PTO, and full remote flexibility

EEO Statement

CorralData is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.