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About the role

Trustpair is searching for an Implementation Manager to join our growing NYC team. Working with our clients in North America, you will directly impact how quickly and reliably our customers go live with Trustpair, how confidently they use our integrations, and how smoothly teams collaborate around technical topics.

You will drive the delivery and long-term reliability of customer integrations. Leading complex implementations, you'll serve as a technical reference for challenging situations, and work across teams to ensure integrations are deployed, adopted, and supported with excellence.

Location: NYC or East Coast based.
Compensation: $120-180k OTE based on profile and experience

What you'll do:

Integration Delivery

• Lead the end-to-end delivery of customer integrations (SAP native connectors, and APIs), from technical kickoff to go-live.
• Validate our customers' technical prerequisites and define clear scopes, timelines, and responsibilities aligned with signed contracts.
• Run technical workshops and onboarding sessions to ensure smooth, predictable, and high-quality deployments.

Frameworks & Documentation

• Build and evolve scalable integration frameworks and playbooks that enable consistent, repeatable deployments across customers and regions.
• Define and maintain clear technical prerequisites, deployment documentation, and customer-facing QA/testing plans for our connectors.
• Track deployment progress, risks, and connector versions using dedicated tools and dashboards to provide visibility and reliability.

Usage & Customer Experience

• Partner with Product and Customer Success to align on integration usage goals and success criteria.
• Support activation and adoption of key and advanced connector features to ensure integrations deliver real customer value.
• Collect structured customer feedback after go-live and turn insights into concrete improvements for teams and products.

Technical Support

• Act as the go-to expert on Trustpair’s product and integrations, handling complex functional questions and technical issues through deep root-cause analysis and close collaboration with Engineering via Jira.
• Own complex customer tickets end to end, ensuring timely responses, clear communication, and consistent delivery against our Service Level Agreements.
• Serve as a key bridge between customers, non-technical teams, and Product/Engineering, translating real-world issues into clear, actionable technical insights.

What’s in it for you 👀

• A mission-critical role: Integrations are a cornerstone of Trustpair’s strategy and a key driver of customer success, making this role essential to how the company delivers value.
• Clear ownership and scope: You will own a well-defined integration scope in North America, with strong autonomy and accountability for outcomes.
• Build while you deliver: You will help shape integration standards, playbooks, and ways of working while actively delivering customer projects.
• A company with strong foundations: Trustpair benefits from a mature product, strong customer adoption, and clear ambition to become a global leader in its category.
• A meaningful product: Trustpair addresses critical fraud and payment risks for Finance teams, operating at the intersection of Fintech, CyberTech, and AI.
• A strong and supportive culture: You will join an international, collaborative team that values ownership, initiative, and a healthy work-life balance.
• At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact - whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working.

Why join Trustpair? A list of our perks here!

Must haves:

• 8+ years of professional experience in customer-facing roles within B2B SaaS or enterprise software environments.
• At least 4 years of experience in a similar role such as Integration Manager, Implementation Manager, Technical Onboarding Manager, or Solutions Consultant.
• Proven experience delivering complex customer integrations involving APIs, native connectors, or file-based data exchanges.
• Ability to own and continuously improve project management and delivery tools to ensure efficient, on-time, and high-quality implementations.
• You can create, maintain, and evolve clear documentation, playbooks, and process frameworks to standardize and scale implementation practices.
• Experience in proactively identifying issues and risks, performing root-cause analysis, and driving effective, long-term solutions across implementations.
• You thrive working cross-functionally to align stakeholders, communicating clearly with both technical and non-technical audiences to influence outcomes & drive successful delivery.
• You leverage technical understanding to engage confidently with clients, translate complex concepts into clear guidance, and act as a trusted implementation partner.

Nice to haves

• Prior experience in a similar field such as Treasury, Procurement, Payment etc.
• Past exposure to implementations with SAP (FICO), Oracle etc.

Recruitment Process

• First call with Aicha, Talent Acquisition Manager (30 mins)
• Experience interview with Alexandre, MD & Cofounder (1h)
• Case study with Alexandre & Thibault, Implementation Manager EU (1h)
• Coffee fit and Cofounders interview on site with our NYC team (1h)

Equal Opportunity Statement
Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.