What We’re About
At Harrison.ai (formerly known as Annalise.ai), we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.
Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we’re tackling one of healthcare’s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.
Because while we’re building cutting-edge AI, what we’re really building is hope—that everyone can access the healthcare they deserve.
And we’re just getting started.
About The Role
As a Customer Deployment Engineer at Harrison.ai you will be responsible for ensuring that our clients, partners, and internal teams receive the best implementation and support experience for the use and integration of our products.
This position will provide onsite and remote installation and configuration activities plus remote support, troubleshooting and issue resolution. You will play a key role in delivering great customer experiences through a successful implementation and followed up with responsive support that enables customers to maximise the use of the Annalise Enterprise solutions.
What You'll Do
What You Bring
- Experience and/or knowledge of case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint),
- Familiarity with systems such as AWS and VMWare (certifications preferable),
- Previous experience in roles such as System Admin or Infrastructure Engineer,
- Experience in healthcare informatics and/or medical imaging informatics technologies,
- Experience with installing and maintaining Linux operating systems,
- Experience with configuration and scripting (bash or python),
- Knowledge of DNS, TCP/IP and other networking concepts,
Nice To Have (but Not Essential)
- Experience with healthcare workflow engines (e.g., Nextgen Connect)
- Experience with containerisation platforms (e.g., Docker, Kubernetes)
- Strong customer engagement and relationship building skills
- Demonstrated strong organisational, analytical, and decision-making skills
- Ability to work on multiple concurrent tasks/activities and meet customer expectations
- Able to work independently, with a self-starter attitude, and as part of a wider team
Why join us?
🌍
Innovate for Global Good.
Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.
🤝
Collaboration Across Continents.
Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.
🚀
Well-Funded & Global.
Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact.
🌱
Scale Your Potential.
Tap into yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a transparent growth framework to grow your career.
💻
Flex for Life.
Work when and where you do your best—with WFH options, flexible hours, and the autonomy to make an impact your way.
🙌 Support for Every Family Journey.
From fertility to parenthood, loss, and even grandparenthood—we provide inclusive, thoughtful policies to support families in every stage.
What's next?
If you’re inspired by what we're up to, please apply now and we'll be in touch soon.
We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
