About Tropic Tropic’s AI-powered Procurement Intelligence solutions gives companies like Zapier, Q2, and Zendesk the insights they need to reduce spend and mitigate risk. With $15B+ in spend data and the backing of tier 1 investors like Insight Partners, Tropic is shaking up the procurement landscape, and the best is yet to come!

Location(s) REMOTE: We are looking to hire someone based in the United States.

About The Role We are looking for an Implementation Consultant who thrives in a fast-paced, high-growth environment and excels at driving structured execution across their book of business. In this role, you’ll own multiple customer implementations and reconfigurations, partnering with both new and existing customers to drive rapid time-to-value and measurable ROI through prescriptive guidance and clear project plans.

You’ll work closely with stakeholders across Finance, Procurement, IT, Legal, Compliance, and Operations to design, configure, and optimize scalable procurement workflows. You’ll communicate effectively across all levels and stakeholders within the organization, and ensure customers see real business impact through thoughtful execution and the enablement of the Tropic platform as a whole.

What You’ll Do

• Completely own the end-to-end implementation experience for new Tropic customers, from kickoff through go-live and handoff, including project planning, execution, enablement, and risk management
• Lead discovery, pain point analysis, and process-mapping sessions to understand the customer’s approvals and purchasing workflows, and translate them into scalable configurations in Tropic

What You’ve Done

• 2-4 years of experience in SaaS implementation, solutions consulting, business transformation, or a similar customer-facing role in a B2B SaaS company
• Strong consultative and advisory skills - you can be persuasive, backed by facts, and put forth digestible and prescriptive recommendations
• Have successfully deployed and launched software solutions into organizations where success is based on time-to-value adoption, and/or revenue retention
• Excellent project management skills, with the ability to manage multiple implementations and fearlessly hold stakeholders accountable
• Comfort working with an evolving product and adapting implementation practices as new features are released
• Ability to communicate clearly and effectively with stakeholders at all levels, from end users to C-suite executives

Compensation Specific to pay transparency laws, the low end of the compensation range for this position is $90,000, inclusive of incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.

What We Offer

• 100% medical, dental, & vision coverage for all employees + dependents
• Remote first work environment
• Virtual & in-person meetups
• $1000 annual stipend for WFH, L&D, Wellness
• Unlimited flexible vacation and holiday time off
• 14 paid company holidays
• 12-week parental leave for all parents