Job Summary AutogenAI is seeking a proactive and customer-focused Implementation Consultant, with a focus on training and onboarding to join our team. In this role, you’ll be the primary guide for new customers, ensuring they have a seamless and positive experience implementing our platform. You’ll manage onboarding journeys, configure the platform to meet customer needs, deliver impactful training, and drive early adoption and engagement. Your work will help customers reach key milestones and set the stage for long-term success with AutogenAI.

We intend to hire this role within reasonable commuting distance to our London office, with ~2 days per week hybrid in the office.

What You'll Be Responsible For

• Customer Onboarding: Welcome new customers and guide them through their onboarding journey, ensuring a smooth and successful start with AutogenAI.
• Project Management: Create and manage tailored project plans, ensuring timelines, milestones, and deliverables are consistently achieved.
• Platform Configuration: Configure the AutogenAI platform to meet customer-specific requirements, ensuring early value and adoption - this not a highly technical role.
• Training Delivery: Deliver comprehensive onboarding training sessions—both foundational and advanced—in virtual or in-person formats.
• Customer Engagement: Provide proactive support and guidance throughout the implementation phase, ensuring customers feel confident and supported.
• Cross-Functional Collaboration: Work closely with Customer Success and Product teams to ensure continuity, share feedback, and create a seamless customer experience.
• Customer Communication: Maintain consistent communication to keep customers informed on progress, platform updates, and key next steps.
• Customer Handover: Coordinate smooth handoffs to Customer Success post-implementation, supporting strong ongoing relationships.

What You'll Bring To The Team

• Customer-Centric Mindset: A passion for delivering high-quality, impactful experiences tailored to customer needs.
• Project Management Skills: Proven ability to manage multiple onboarding projects simultaneously with strong attention to detail.
• Exceptional Communication: Confident communicator with strong presentation skills; able to engage a range of stakeholders.
• Adaptability: Flexible, solutions-oriented, and comfortable navigating change in a high-growth environment.
• Technical Acumen: Ability to quickly learn and adapt our platform to customer use cases and workflows.

Requirements

• Customer Engagement: Proven track record of delivering exceptional onboarding experiences and managing multiple customer projects simultaneously.
• Communication Skills: Exceptional written and verbal communication skills, with experience delivering training and presentations.
• Cross-Functional Collaboration: Ability to work effectively with sales, customer success, and product teams to deliver a seamless onboarding experience.
• Adaptability: Comfortable working in a dynamic, fast-paced environment (previous startup or consulting experience preferred)
• Technical Acumen: Ability to quickly learn and adapt our platform to customer use cases and workflows.

Preferred Qualifications

• Experience: 3+ years’ experience in a B2B SaaS company, preferably in an onboarding, implementation, or customer success role.
• Start-Up Experience: Previous experience leading onboarding projects in a fast-paced startup environment.
• AI Software Knowledge: Familiarity with AI software and applications.
• Bid-Writing Industry Exposure: Understanding of the bid-writing space, including industry-specific challenges and opportunities.

Compensation And Benefits

• Competitive Salary: Depending on specific experience and qualifications relevant to the role.
• Performance Bonuses: Opportunities for performance-based incentives
• Stock Options: Meaningful equity in the company.
• Retirement Plan: Pension scheme to help secure your future.
• Paid Time Off: Unlimited vacation (Yes, you read right!)
• Flexible Work Options: Hybrid working arrangements
• Private Healthcare: Bupa Medical and Dental cover
• Life Insurance: Peace of mind for you and your family
• Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service)
• Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development.

Values In Action These aren’t just principles we print and forget – they’re how we work, how we treat each other, and how we deliver for our customers. They shape the company we are, and the one we aspire to become.

• Customers, Always: Everything starts with our customers. We walk in their shoes, speak their language, and build for their delight and success. We win when they win.
• Make It Happen: We move fast and take ownership. No waiting, no red tape – just action, urgency, and focus on outcomes. We ask for forgiveness, not permission.
• Learn and Invent: We stay curious. We learn what we can from past masters - and make up the rest. Change is constant, and so is our growth.
• Act Like Owners: Titles don’t solve problems - people do. We own challenges, break the rules when it’s necessary, and focus on what matters.
• Turn It Up to 11: There is no “Good enough”. We raise the bar, push boundaries, and keep building. There’s always a next level.
• Lead With Respect: We listen first, speak honestly, and value every perspective. Integrity, follow-through, and kindness matter.
• Build Trust Through Transparency: We default to openness. We give feedback, share information, and assume positive intent - no secrets, no silos.

Equal Employment Opportunity Statement AutogenAI is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.

We encourage applications from individuals of all backgrounds, including those with disabilities and veterans. Our hiring decisions are based on qualifications, merit, and business needs.

At AutogenAI we value the unique perspectives each employee brings and strive to provide an equitable environment. If you require reasonable accommodations during the application or interview process, please let us know, and we will gladly assist you.