Responsibilities:

Do you thrive in a fast-paced environment where helping people is the top priority? As a key member of the Team Service Office (TSO), you'll be at the heart of creating a positive work experience for every team member in the park. From resolving day-to-day concerns to celebrating outstanding team performance, your role is all about supporting our people and fostering a welcoming, respectful, and fun work culture. You'll be the go-to person for answering questions, solving issues, and helping team members feel heard and valued. You'll support core HR functions, help maintain organization across multiple platforms, and contribute to a safe, smooth, and enjoyable working environment for everyone.

This is more than just a desk job - it's a hands-on opportunity to connect with people, build trust, and make sure every team member feels supported from clock-in to clock-out.

HOW YOU WILL DO IT

* Provide hands-on support by resolving employee questions, concerns, and issues with care and professionalism

* Utilize HR systems such as EAS, Optimum 8, and UKG to manage team member information accurately and efficiently

* Be the first friendly voice when answering calls, offering courteous and prompt assistance

* Track and counsel team members on attendance, punctuality, and company policies

* Lead the way in celebrating team success through the Team Six Reward Program

* Be a role model by enforcing Grooming, Guest First, and Safety Standards

* Pitch in with other HR areas like Employment & Recruiting, Admin, and Wardrobe

* Keep employee files up to date and organized through electronic filing

* Maintain a clean and welcoming Team Service Office environment

* Take on other tasks as needed to help support the team and park operations

Qualifications:

* Must be 18 years of age or older

* Able to work up to 30+ hours per week

* Comfortable working a flexible schedule including nights, weekends, and holidays

* Enthusiastic, friendly, and passionate about helping others

* Strong problem-solving, communication, and leadership skills

* Self-starter who manages time well and follows up consistently

* Willingness to learn HR procedures and systems quickly

* Able to coach and engage with team members of all ages

OTHER NOTES

* Reports to the TSO Supervisor

* All other duties assigned or necessary to support the park as a whole

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