Join us on a journey of endless possibilities

At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

To learn more about us, visit stradaglobal.com

The Role

The Senior Analyst is responsible for the day to day productivity across their assigned clients, which can include multiple service locations and platforms. The Senior Analyst is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across their assigned clients. The Senior Analyst can serve as the primary operations escalation point, internally and externally, along with the Domain Process Lead or Operations Services Manager. The Senior Analyst will also be responsible for coaching of junior colleagues, contractors and vendors as appropriate.

Key Responsibilities:
Act as subject matter expert and execute assigned deliverables for clients in aligned focus area (ie: Payroll, HCM, and Talent).

Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed

Provide case management oversight and adherence to turn-around times

Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary

Conduct applicable risk-based auditing to ensure consistent and accurate results

Ensure appropriate evidence is provided/documented for SOC Control tasks

Drive overall quality control as well as support and identify opportunity for process optimization and automation

Support the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)

Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects

Coordinate testing and develop complex reports

Partner with Client Service Manager and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os).

Adhere to Operating System guidelines and supporting POV and industry best practices

Own initial day- to- day client escalations, Communicate escalations to the CSM, Delivery Executive, Operations Services Manager (OSM), Process Lead and client, as appropriate, for awareness and management of further escalation

Support effective cost management practices and suggest operational improvements

At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.

Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.

Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.

Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

#LIRemote

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum - Maximum: $61,950.00 - $115,050.00

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.