Position Responsibilities:

• Make data easily accessible to those who need it
• Pay attention to customers' descriptions of computer problems
• Ask questions to properly diagnose the problem
• Walk customers through the recommended problem-solving steps
• Set up or repair computer equipment and related devices
• Train users to work with new computer hardware or software
• Document changes, revisions and problems
• Provide other team members and managers information

Requirements

• Must be a US Citizen
• Must pass a Federal Law Enforcement Background Investigation
• 0-6 Months experience troubleshooting software and hardware in a customer service role
• Excellent problem-solving skills and analytical abilities
• Excellent written and verbal communication skills using the English language
• High School Diploma or equivalent is required
• Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration
• Prefer Candidates with CompTIA Network+ or A+ Certification

Security Qualifications:

• No security clearance required; Secret Clearance Preferred
• Must be a US Citizen
• Must pass a Federal Law Enforcement Background Investigation

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

PDN-956fa28e-9bad-49a5-8c77-6614884bf1c3