Application Deadline: 13 February 2026

Department: Onboarding

Location: Remote, Europe

Description What's the Vibe? Our founders started Creative Force with a single goal in mind: to build industry-leading software with really cool people.

As we've grown, we've stayed true to that vision. Our products are ushering in a new era of creative operations for some of the world's largest brands and retailers.

And all along the way, hiring great people has remained a critical business priority.

See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. As a remote company with staff across the globe, we've seen firsthand how important it is for our teams to work well together.

And that's why we focus on hiring talented people who are also great to work with.

That means we don't always hire the people with the most experience. Some of us have PhDs. Others have spent multiple decades working at the top of our field. But we've also hired former tennis coaches, film students, photographers, hotel front desk workers, freelance travel agents, and fashion designers.

While our backgrounds are diverse, we all share a few important traits:

We love solving challenging problems.

We're passionate about the work we do.

And we're the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, who go the extra mile to support one another, and who make work feel a little less like work.

But, hey, there are lots of job posts out there that are cool and vibey and explain how unique their company culture is (look, a ping-pong table!). We know, we've seen them. Some might be truer than others. As for us, we think you'll notice the good vibes the first time we chat.

But don't just take our word for it. In the video below (on our career page), you’ll see the team and our VP of CX talk about what makes a great Head of Technical Success, and a typical day in the life of working with our customers.

What we offer YOU

• A fast-growing, exciting, and fun startup environment - multiple Employer Awards, including being ranked top #20 in Forbes “Americas Best Startup Employers” for several years in a row.
• A flat and transparent organizational structure - no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!
• True work-life balance - we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment
• A new and expanding team with great opportunities to grow and develop your skills and career
• A vibrant work culture grounded in the belief that we're better together
• Company trips and events, and much more!

What's the Role? Still interested? Awesome. Here's the deal:

At Creative Force, Technical Success isn't just a support function. It's one of the most strategic parts of our business. Our Technical Success team is the bridge between sales conversations and long-term customer outcomes. They're responsible for pre-sales technical discovery, complex enterprise implementations, and ensuring our customers continue to get massive value from our platform as their needs evolve.

Right now, we're at an inflection point. We've built strong foundations, proven our approach with 120+ enterprise customers, and we're scaling fast. But with that growth comes complexity. More customers, more sophisticated implementations, more need for consistency without losing the human touch that makes us different.

We're hiring a Head of Technical Success to own this critical function. This isn't a traditional management role where you attend meetings all day and delegate everything else. This is a hands-on leadership position. You'll personally support our most complex implementations. You'll step into escalations. You'll coach a team of experienced Technical Account Managers across two continents. And you'll build the operating model that lets us scale without sacrificing quality or speed.

If you're someone who loves being close to the work, who gets energized by building structure that actually helps rather than slows things down, and who wants to lead a team that's truly mission-critical to our success, this role could be a perfect fit.

Head of Technical Success Self-Assessment Normally, this is where you'd find a three-page-long list of required skills, including but not limited to: fire dancing, speed stacking, and knife-forging.

But it's 2025, so we aren't going to do that to you.

We do know, however, what characteristics we believe make a kick-ass Head of Technical Success. To help you evaluate if you'd be a good fit for this role, we've provided them below.

You're a Player-Coach, Not Just a Manager You don't just set direction from the sidelines. You're in the game. You personally support the team on our largest, most complex enterprise implementations. You jump into technical escalations when the stakes are high. You demonstrate what great looks like, then coach your team to do the same. You know that credibility with a senior technical team comes from rolling up your sleeves, not just holding the whiteboard marker.

You Build Structure That Helps, Not Bureaucracy You understand the difference between useful process and corporate theater. You know when to add structure and when to get out of the way. You've operated in scale-up environments where you can't afford to slow down, but you also can't afford chaos. You create clarity around ownership, decision-making, and ways of working without suffocating autonomy or speed.

You Know Enterprise Technical Delivery Inside and Out You've delivered complex, multi-stakeholder enterprise implementations before. You know how to balance speed with quality. You understand technical discovery, solution design, change management, and post-implementation optimization. You've worked with customers who have sophisticated technical requirements, legacy system integrations, and high expectations. And you know how to navigate the messy reality of getting enterprise software live and adopted.

You're Comfortable Leading Without All the Answers You don't wait for perfect consensus to move forward. You gather input, weigh trade-offs, and make the call. You know you have support from leadership, but you also have the autonomy to decide and the freedom to occasionally get it wrong. You see mistakes as learning opportunities, not career-enders. You're comfortable making decisions in the gray areas, adapting when new information emerges, and keeping your team focused on outcomes rather than getting paralyzed by uncertainty.

Who Isn't This Role For? Firstly, we're looking for someone based in the Netherlands or Denmark. If that's not you, we're open to considering other EMEA locations for the right candidate, but time zone alignment with our teams and customers is important.

Secondly, here's where we'll be real honest with you: things at Creative Force change. A lot.

Our industry, our product, the world: rapid change is everywhere. Some people thrive on all the development opportunities, problem solving, innovation, and general rush that change offers. We're certainly those people, and it's one of our biggest competitive advantages and has been a critical ingredient of our success.

But we know that dynamism isn't for everyone. So if you are looking for a work experience that's a little more chill, hey, we don't blame you! But we probably aren't what you are looking for.

If you still don't know if Creative Force is for you, have a look at our Career Page, where you can read more about what it's like working for us.

We're looking forward to hearing from you!