About Nscale Nscale is taking on the hyperscalers by building a vertically integrated cloud built for AI. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.

As a Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do.

Head of Infrastructure Operations We are seeking a Head of Infrastructure Operations to lead the end-to-end operational management of Nscale's data centre portfolio across a defined region (EMEA, APAC and Americas). You'll be responsible for ensuring operational excellence, safety, compliance, and reliability across all physical infrastructure, while driving continuous improvement and scaling operations to support rapid business growth. Regular travel to the DCs is essential to the success of this position.

This is a high-impact leadership role where you'll own the strategic direction of data centre operations, manage cross-functional teams, and serve as a critical partner to senior leadership in delivering world-class infrastructure that powers our AI cloud platform.

**What You'll Be Doing

Operational Leadership & Strategy**

• Own the strategic vision and execution of data centre infrastructure operations across the region, ensuring alignment with Nscale business objectives and growth plans
• Establish and maintain operational standards, processes, and procedures that drive efficiency, safety, and reliability across all sites
• Lead the development and implementation of operational roadmaps that support capacity planning, infrastructure scaling, and service delivery milestones
• Drive continuous improvement initiatives to optimize costs, reduce downtime, and enhance operational maturity

Team Management & Development

• Build, mentor, and lead high-performing teams across multiple data centre sites, specifically operations staff
• Establish clear accountability structures, performance metrics, and development pathways for direct reports and broader teams
• Foster a culture of ownership, safety, and excellence where team members are empowered to make decisions and drive impact
• Conduct regular performance reviews, provide constructive feedback, and support career progression

Physical Infrastructure & Facilities Management

• Oversee Datacentre Leads in their execution of day-to-day Infrastructure Operational procedures, from routine inspections to the handling of ITSM tickets ensuring all SLAs are met
• Support the Datacentre provider (Nscale or Colo) to ensure optimum performance of the facility, including physical infrastructure, power distribution, cooling systems, security, and environmental controls
• Maintain accurate asset inventory for all AI Infrastructure and supporting hardware and tooling
• Support the physical security programme, maintaining audit trails, incident documentation and physical security protocols across all sites
• Coordinate with the wider Nscale teams to ensure infrastructure layouts, rack elevations, and reference architectures are implemented correctly and optimised for efficient operations

Reliability, Safety & Compliance

• Establish and maintain SLOs/SLIs for data centre availability, performance, and incident response
• Lead incident response and root-cause analysis for operational failures; own remediation and prevention strategies
• Ensure full compliance with health and safety regulations, environmental standards, and industry best practices
• Support ongoing certifications and audits (ISO 27001, ISO 22237, SOC 2, Cyber Essentials Plus, ISO 22301)
• Maintain comprehensive documentation for compliance, audit readiness, and regulatory requirements

Vendor & Supplier Management

• Manage relationships with critical vendors, contractors, and service providers
• Oversee vendor performance, SLAs, and contract compliance; escalate issues and drive resolution
• Conduct procurement activities for equipment, services, and maintenance contracts with cost and quality discipline
• Coordinate with the Supply Chain team to ensure smooth hardware deployment and logistics flow

Cross-Functional Collaboration

• Partner closely with Infrastructure Engineering, Network Engineering, and Security teams to ensure operational readiness and alignment
• Work with the Deployment Supply Chain team to support hardware intake, staging, and deployment timelines
• Collaborate with Finance and Commercial teams on capacity planning, cost optimization, and customer commitments
• Support project delivery teams in commissioning new sites and scaling existing facilities
• Engage with senior leadership on operational metrics, risk management, and strategic initiatives

Monitoring, Reporting & Analytics

• Establish KPIs and KRIs for operational health (uptime, energy efficiency, cost per rack, incident rates, etc.)
• Implement monitoring and alerting systems to track infrastructure performance and environmental conditions
• Produce regular operational reports for senior leadership, including performance metrics, risks, and improvement initiatives
• Use data-driven insights to identify optimization opportunities and inform decision-making

About You

• 10+ years of experience in data centre operations, infrastructure management, or facilities management at scale
• Proven track record leading regional or multi-site operations in a high-growth, fast-paced environment
• Experience managing teams across multiple locations and coordinating complex operational initiatives
• Demonstrated success in scaling operations, improving efficiency, and maintaining high reliability standards
• Background in hyperscale, cloud, or HPC data centre environments (preferred)

Technical Knowledge & Experience

• Deep understanding of data centre infrastructure, including power systems, cooling, networking, and security
• Familiarity with ISO 22237 (data centre design and operations) and ISO 27001 Annex A.11 (physical security)
• Knowledge of monitoring systems, environmental controls, and infrastructure automation.
• Understanding of GPU/HPC infrastructure and the unique operational requirements of AI cloud platforms
• Familiarity with compliance frameworks (SOC 2, ISO 27001, Cyber Essentials Plus, ISO 22301).

Nice to Have

• Experience with Palantir Foundry or similar data platforms for operational analytics
• Familiarity with infrastructure telemetry and usage-based billing data
• Background in sustainability and energy efficiency optimization
• Experience supporting customer-facing SLAs and service delivery commitments
• Knowledge of Kubernetes, container orchestration, or hybrid cloud architectures
• Security certifications or deep familiarity with GRC tooling

**In All We Do, Our Core Values Guide Us

Relentless Innovation** At Nscale, we constantly push the boundaries of innovation, embracing creative risks to shape the future. Our aim is to deliver products that not only meet but exceed today’s expectations, setting new standards for tomorrow.

Ownership and Accountability Every Nscaler is fully accountable for their work, driving it with excellence and urgency. We set high standards, ensuring that our contributions are not just good but exceptional.

Openness and Transparency We believe trust and transparency are key to our success. We maintain open communication within our teams and with stakeholders, sharing both successes and challenges. Our open-source approach allows customers to explore our technology, building trust and ensuring our solutions are both innovative, secure, and reliable.

Customer-Centric Focus Our customers are central to our mission, and we are committed to delivering impactful solutions that drive real-world success. We focus on deeply understanding their needs and challenges, striving to exceed expectations in both product quality and service.

Sustainability We are dedicated to considering the long-term environmental and societal impacts of our technologies. By integrating sustainability into our operations and product development, we ensure that our innovations are both effective and responsible, contributing positively to the world around us.

Full-Speed Collaboration Collaboration at Nscale is fast, efficient, and respectful. We work together seamlessly, with clear communication and mutual respect, ensuring our shared goals are met with high standards and impactful outcomes.

Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, corers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

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