Who you are

• 10+ years in infrastructure, SRE, or operations leadership roles
• Demonstrated experience managing both support and engineering/change delivery functions
• Deep familiarity with ITIL, DevOps, and incident/change governance frameworks
• Technical proficiency in Azure (preferred), AWS/GCP, VMWare, CI/CD pipelines, Terraform, monitoring tools
• Excellent organizational, cross-functional leadership, and stakeholder management skills

What the job involves

• Lead and integrate CUBE’s global infrastructure and production operations. This role oversees the full lifecycle of infrastructure—from traditional on-premise environments to cloud-native platforms—as well as Tier 2 Production Support
• The Head of Infrastructure ensures scalable, reliable, and secure infrastructure delivery across teams in Manila, Australia, and the UK
• Lead a global team responsible for 24x7 production support, on-prem infrastructure, and cloud operations
• Build and scale integrated practices for operational health, performance, and security
• Define infrastructure strategy across Azure, hybrid, and legacy environments, including modernization roadmaps
• Establish best practices for incident response, monitoring, playbooks, and capacity planning
• Govern infrastructure changes including CAB oversight, rollback planning, and risk management
• Advance infrastructure automation and IaC maturity (Terraform, Ansible, CI/CD)
• Partner with Help Desk, Security, and Architecture leads to align infrastructure with broader technical goals
• Own metrics for uptime, cost optimization, alert fatigue, and service-level objectives (SLOs)
• Establish best practices for incident response, playbooks, monitoring, and continuous improvement
• Oversee change management including CAB governance, rollback strategies, and release pipelines
• Collaborate closely with Help Desk, Security, and SRE teams for end-to-end operational reliability
• Drive automation, documentation, and tooling maturity across both functions
• Set and monitor KPIs for operational health, SLA adherence, and change performance
• Lead team hiring, mentoring, and scaling across international time zones