We’re looking for a hands-on Head of Customer Success ****with experience in functional medicine, concierge medicine, wellness, longevity, health tech or a related field. This person will play a pivotal role in guiding both physicians and individuals to get the most value out of Jona’s platform.

ROLE OUTLINE

• Serve as the primary point of contact for clinicians and clients, ensuring they succeed with Jona’s platform and achieve measurable clinical and business outcomes.
• Build trusted relationships with physicians and care teams, supporting their integration of Jona into functional, concierge and longevity practices.
• Guide customers through onboarding, training and ongoing engagement, tailoring support to their goals.
• Provide hands-on troubleshooting, workflow optimization and day-to-day support for both clinical and consumer users.
• Partner closely with Sales and Product teams to identify opportunities, share feedback, and improve the customer experience.
• Develop and refine educational resources, training materials and best practices for clinicians and patients.
• Track customer health, usage and satisfaction; proactively intervene to prevent churn and drive long-term value.
• Advocate for customer needs internally, ensuring Jona continues to evolve as a trusted, science-led partner.

WHAT YOU’LL BRING

• 3–7 years of customer success, account management or related experience, ideally in functional medicine, concierge medicine, wellness, longevity or health technology.
• Comfort working directly with physicians, clinical teams and health-oriented individuals.
• Hands-on mentality with the ability to manage both strategic accounts and day-to-day operational details.
• Strong communication and interpersonal skills, with the ability to explain complex science and technology in simple terms.
• Proactive problem-solving mindset and ability to navigate evolving startup environments.
• Experience with customer success platforms (CRM, support tools, etc.) and data-driven account management.
• Passion for reinventing how people understand, manage and improve their health.

WHY JOIN JONA

• Make a Mark: Help define customer success at a mission-driven, science-backed startup.
• Grow with Us: Build relationships with leading physicians and health-conscious consumers.
• Competitive Compensation: Includes salary and meaningful equity.
• Full Benefits: Medical, dental, vision and more.