About Leaf Space
Leaf Space is a rapidly growing scale-up company and a leading provider of ground segment as-a-service (GSaaS) solutions. Our innovative and proprietary concept is focused on providing satellite and launch vehicle connectivity as-a-service, enabling clients to efficiently manage their assets and fully exploit data. Our GSaaS solutions have been recognized by the market for their efficiency, security, and effectiveness in supporting different applications, from remote sensing to IoT communications.
Head of Costumer Success (Ground Segment)
About the role
We are looking for a senior profile able to operate in a complex, cross-functional operational environment and progressively take ownership and leadership within the team.
The role sits at the intersection of operations, customer onboarding, product coordination, and program execution. It requires someone capable of driving topics end-to-end, structuring execution across multiple stakeholders, and operating effectively in fast-evolving and time-sensitive environments.
This position is particularly suited for candidates with a strong operational mindset, systems thinking, and the ability to connect customer impact, operational processes, software platforms, and infrastructure constraints into a coherent operational approach.
Main responsibilities
Required experience and qualifications
-Satellite operations
-Mission management, including pre-launch activities and LEOP preparation
-Satellite system engineering
-Product management or product ownership in technical or operational environments
-Infrastructure constraints
-Operational processes
-Costumer impact and service delivery
What we are looking for
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Strong sense of ownership and accountability
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Ability to operate effectively in fast-evolving environments
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Pragmatic and execution-oriented mindset
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Strong communication and coordination capabilities
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Ability to maintain clarity and structure in complex situations
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Comfortable balancing operational, technical, and organizational considerations simultaneously
What we offer
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A key role at the core of our operational and customer success strategy, with high visibility and impact
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A dynamic scale-up culture combining flexibility, autonomy, and strong execution focus
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Access to training and development programs to support continuous growth
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Flexible hybrid or remote work policy (Italy based)
Compensation & Transparency
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Reports to the Director of Operations
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Internal Job Title: Head of Mission Management
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Seniority level: Lead professional or Manager
