
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.

Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Founded: 2018
Headquarters: San Francisco, CA
Product: Workforce management and AI-driven customer support platform
Notable customers: Etsy, Robinhood, Stripe
Latest disclosed round: Series B $51M (May 2022)
Total disclosed funding: $70.7M (USD)
| Company |
|---|
Customer support operations and workforce management
2018
Software Development
$3.1M
$16.6M
$51M
“Backed by strategic SaaS and VC investors including Stripe, Emergence Capital, Basis Set Ventures, SignalFire, Felicis, and NEA”
About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
Assembled has a unique approach to AI: we create powerful AI agents for every channel that work seamlessly in concert with humans to deliver exceptional customer support experiences. In this role, you'll lead a team that is both strategic and technical, working closely with the world's best brands to bring this promise to life: launching and scaling cutting-edge AI + Human experiences that delight customers.
The Team Our growing team of AI Deployment Strategists is based in both SF and NY. This group leads our customers through their AI journey to value. The work is a blend of strategic AI consulting, sales, customer success, and technical. They work closely with our AI Products team, representing customer needs and opportunities.
The Role As the Head of AI Deployments, you will scale and lead this world-class team to drive meaningful customer value with AI. You'll hire, coach, and develop AI Deployment Strategists. You will manage capacity and assignments, but your strategic perspective and instincts around how to win will be your most critical asset in this role.
You will be critical in pre-sales, helping prospects understand our approach and build confidence in their path to success. You will ensure projects get to value quickly, helping the team spot strategic opportunities, bringing in and aligning key stakeholders, and knowing when to adjust plans.
Our AI products win against leading competitors both through product excellence and exceptional partnership and understanding of support. With each deployment, you and your team will be writing and honing the AI playbook for support teams who know that AI isn't set-it-and-forget-it and who care about having their hands in the experience and systems. The work is more as a guide teaching people where and how to fish, not forward-deployed-engineers who will leave customers high and dry when needs evolve after they're gone.
This is an excellent opportunity to shape how we scale AI products, working directly with our founders and executives to influence our company's trajectory and transform support jobs across the industry.
Responsibilities
Qualifications This role requires a unique balance: you'll need strategic customer leadership and business savvy combined with enough technical depth to guide your team as they help customers adopt rapidly developing AI products to meet their goals.
Our U.S. Benefits
We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.