AIonOS pioneers industry-specific Agentic AI solutions that autonomously solve complex business challenges while collaborating with human teams for optimal outcomes across travel, transport,…
AIonOS pioneers industry-specific Agentic AI solutions that autonomously solve complex business challenges while collaborating with human teams for optimal outcomes across travel, transport,…
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Head of IT Infrastructure & Networks
Role summary
The Head of IT Infrastructure & Networks owns the organization’s end-to-end IT infrastructure, data center operations, enterprise networks, cloud platforms, and core IT operations. The role is typically accountable for designing, implementing, securing, and continuously improving infrastructure services so they remain reliable, scalable, cost-efficient, and aligned to business needs.
This position leads infrastructure strategy as well as day-to-day service delivery across servers, storage, LAN/WAN, virtualization, cloud, cybersecurity controls, backup, disaster recovery, and vendor-managed services. It also drives major infrastructure projects such as upgrades, migrations, rollouts, and modernization initiatives while ensuring service levels, resilience, and governance standards are met.
Position title
Head of IT Infrastructure & Networks
Role purpose
To lead and manage the organization’s corporate IT infrastructure and network ecosystem, including on-premise, co-located, and cloud environments, ensuring secure, high-performing, highly available, and scalable technology operations that support business growth. The role also ensures prioritization of Employee Experience, Effective IT governance, Vendor management, Service delivery, Compliance audit readiness, and continuous improvement across infrastructure and security operations.
Key responsibilities
Core scope
Data center infrastructure and operations
Enterprise networks, telecom, and connectivity
Server, storage, backup, and disaster recovery
Cloud and hybrid infrastructure
Virtualization and platform engineering
IT operations and service delivery
Infrastructure security controls
Candidate profile
The ideal candidate combines strong hands-on infrastructure depth with leadership maturity, business alignment, and governance discipline. This person should be comfortable operating across strategic planning, project execution, technical escalation, stakeholder management, and service improvement in complex multi-site or multi-business environments.
Required experience
12–15 years of progressive experience in IT infrastructure, networks, systems, or operations, including substantial experience in a leadership role.
Demonstrated ownership of data center operations, hybrid cloud environments, and high-availability infrastructure services.
Experience leading large infrastructure programs such as migrations, upgrades, ERP/SAP-enablement, cloud adoption, or security transformation initiatives.
Strong track record in vendor governance, contract management, SLA performance management, and managed service oversight.
Experience supporting audits, compliance programs, and information security controls in regulated or quality-driven environments.
Technical expertise
Wintel / Linux server infrastructure
VMware or equivalent virtualization platforms
Enterprise storage platforms and backup technologies
LAN/WAN, SD-WAN, routing, switching, Wi-Fi, VPN, and internet edge
Firewalls, IDS/IPS, endpoint security, NAC, and secure access technologies
Cloud platforms such as AWS, Azure, and Microsoft 365
Leadership and behavioral competencies
Strong leadership and people management
Excellent stakeholder and vendor relationship management
Clear communication with technical and non-technical audiences
Strong analytical problem-solving and decision-making ability
High ownership, execution focus, and resilience in critical situations
Process orientation with continuous improvement mindset
Ability to convert business and user needs into scalable technical solutions
Commercial awareness including budgeting, cost optimization, and ROI focus
Preferred qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
Master’s degree preferred.
Relevant certifications such as ITIL, CCNP, Microsoft Azure, AWS, VMware, CISSP, CISM, ISO 27001 Lead Implementer/Auditor, or equivalent are advantageous.
Success measures
Employee Experience and Enablement will be primary business outcome
User experience and service delivery KPIs show measurable improvement
Infrastructure and network availability meets agreed targets
Critical incidents and repeat issues reduce over time
Internal initiative is on time, within budget, and aligned to business priorities
Security controls and audit findings are effectively managed
Vendor SLA performance is consistently achieved or exceeded
Disaster recovery readiness and backup success rates meet policy expectations
Own the strategy, architecture, design, implementation, and lifecycle management of enterprise infrastructure covering servers, storage, backup, virtualization, compute, and network services.
Manage and optimize data center and/or co-location operations, including availability, capacity, performance, resilience, recoverability, and technology refresh planning.
Lead enterprise network operations across LAN, WAN, Wi-Fi, internet edge, remote connectivity, VPN, firewalls, and telecommunications services.
Ensure 24x7 stability of infrastructure services through monitoring, incident response, root cause analysis, automation, and continuous service improvement.
Oversee cloud platforms and hybrid environments, including AWS, Azure, Microsoft 365, and virtualization stacks, to improve agility, scalability, and operational efficiency.
Drive cybersecurity controls across infrastructure environments, including firewall governance, IDS/IPS, endpoint protection, access controls, vulnerability management, secure remote access, and threat monitoring.
Establish and maintain backup, disaster recovery, and business continuity capabilities to protect critical systems and data.
Lead infrastructure-related projects such as ERP/SAP hosting readiness, data center migrations, cloud transformation, network upgrades, security rollouts, and platform modernization.
Manage infrastructure vendors, managed service providers, OEMs, and telecom partners, including contract negotiation, SLA governance, performance reviews, and service escalation management.
Build, lead, and develop infrastructure, network, and operations teams; allocate workloads; strengthen succession planning; and maintain high technical and service management standards.
Define and enforce infrastructure standards, operating procedures, architectural guardrails, and service management practices aligned with ITIL and enterprise governance needs.
Partner with business, applications, cybersecurity, audit, procurement, and leadership teams to translate user requirements into robust technical solutions and measurable business outcomes.
Plan and manage Capex/Opex budgets for infrastructure, renewals, licenses, support contracts, and strategic technology investments, with clear ROI and risk visibility.
Support compliance, internal audits, and certification programs related to ISO 27001, ISO 9001, SOC 2, HIPAA, and other applicable standards or regulatory frameworks where relevant.
Champion automation, AI-enabled monitoring, predictive analytics, and process-driven improvements to improve visibility, reduce operational noise, and accelerate response times.
Vendor and SLA management
IT governance, compliance, and audits
Infrastructure transformation projects
End-user computing support governance
Asset management and software compliance
Monitoring, observability, patching, and configuration management
Disaster recovery, backup architecture, and business continuity planning
Identity and access management concepts
Automation, scripting, AI-driven monitoring, and process improvement tools
SAP/ERP infrastructure coordination and integration support
