
The most powerful AI-native support platform for scaling B2B teams. Plain helps you support your customers where they work – and move from answering tickets to building genuine…

The most powerful AI-native support platform for scaling B2B teams. Plain helps you support your customers where they work – and move from answering tickets to building genuine…
What they do: API-first, AI-powered B2B customer support platform that consolidates conversations across Slack, Teams, email, product chat and more into a single workspace.
Founders: Simon Rohrbach and Matt Vagni
Recent funding: $15M Series A (Feb 2025); prior $6M seed (Nov 2022)
Employees: ~43
Customer support and internal collaboration for B2B software teams.
Software Development
$6M
$15M
Series A included continued participation from Index Ventures and Connect Ventures; part of proceeds to establish a U.S. office.
“Backed by Index Ventures, Connect Ventures (seed) and Battery Ventures (Series A)”
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I’m Cole, Head of Demand Generation at Plain. We’re redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.
Some of the world’s most forward-thinking companies, like Cursor, Ashby, and Sanity, trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.
We’re a small, tight-knit crew with offices in SF and London. This role is hybrid with 3 days a week in our SF office.
Why this role is special
B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and in-product experiences.
Plain is leading the charge in building this new world, and the GTM Engineer owns how we turn that vision into pipeline across paid, outbound, and content. You'll have real budget, real autonomy, and a major finger on the scale of revenue.
You'll be one of the first hires on a GTM team we're building from scratch. The vision is a small, technical, high-output team that treats marketing like a product: instrumented, iterative, and AI-native.
What you’ll do
You’ll spend 100% of your time generating pipeline with minimal guardrails and a lot of room to experiment.
Day to day, you will:
This is a great fit if you…
This won’t be the right role for you if you…
The salary range for the role is $150k - $180k + equity. The salary range shown is intentionally broad to reflect the range of skills and levels that we are open to for this role. Your placement within in the salary range will be decided upon completion of the interview process, taking into account factors like your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.
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