
Cobalt AI is an AI-powered security automation platform that reduces noise, speeds up response times, and enhances the safety of people, places, and assets. They integrate advanced AI with human verification and robotic automation to filter false alarms and prioritize real threats. Their solutions are designed to streamline security operations, improve efficiency, and provide data-driven decision-making for enterprise security teams. Cobalt AI offers tailored solutions for various sectors, adaptable to specific organizational needs, and has a global reach across five continents, aiming to standardize security operations and reduce complexity for growing enterprises.

Cobalt AI is an AI-powered security automation platform that reduces noise, speeds up response times, and enhances the safety of people, places, and assets. They integrate advanced AI with human verification and robotic automation to filter false alarms and prioritize real threats. Their solutions are designed to streamline security operations, improve efficiency, and provide data-driven decision-making for enterprise security teams. Cobalt AI offers tailored solutions for various sectors, adaptable to specific organizational needs, and has a global reach across five continents, aiming to standardize security operations and reduce complexity for growing enterprises.
A GSOC Operator plays a critical role in monitoring, detecting, and responding to security
threats for an organization on a global scale. Below is a comprehensive job description that
outlines the key responsibilities, qualifications, skills, and attributes typically expected for this
position.
Shift Available:
Tuesday - Saturday - 12AM MT-8:30AM MT
Alarm Monitoring:
Use alarm systems to monitor alarms.
Alert customer staff immediately if a security incident occurs.
Escalate issues according to the customer's threat matrix.
Provide regular reports on security incidents and alarm activations.
Remote Credential Management:
Assist in setting up access rights for new employees and vendors.
Manage and update credentials in Credential Management systems.
Ensure dual credentialing is monitored for both systems.
Respond to requests for credential management from the customer.
Remote Access Management:
Provide remote access support to authorized customer personnel.
Ensure secure access through the security system.
Assist in troubleshooting any access issues that may arise by passing along to Engineer.
Inbound Phone Call Management:
Answer incoming phone calls to the GSOC 24/7, 365 days a year.
Provide excellent customer service to callers.
Route calls to the appropriate person or department as needed.
Maintain a log of calls for record-keeping and follow-up.
Travel and Risk Management:
Manage alerts and notifications through Intelligence platform for travel-related risks.
Conduct routine analysis of global threats that could impact travelers.
Communicate directly with travelers regarding safety information or alerts.
Ensure travelers are informed of any relevant risks during their trips.
Emails:
within 5 minutes. This helps everyone stay informed and keeps communication flowing
smoothly.
you can’t finish it in time, don’t worry—just make sure to let the next person know what
needs to be done.
down everything the next person needs to know. This makes it easier for them to pick up
where you left off.
Incident Response:
faster you respond, the better you can help prevent any issues.
and any emergency services that may need to be involved. Teamwork is key to resolving
problems effectively.
alerts. Before you send any messages using these tools, make sure to get approval from
your supervisor. This helps ensure the right information goes out to everyone.
Communication:
security. Make sure you communicate promptly and clearly with everyone involved.
Regularly share updates about incidents and any new concerns with management and
key team members.
facilities management, to help solve security issues together.
Benefits:
Health/vision/dental
Life insurance
401k
Vacation/sick leave
Salary: $16.50 an hour
Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.