
Gelato’s mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers…

Gelato’s mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers…
Headquarters: Oslo, Norway
Business: Print-on-demand, localized production & global fulfillment platform
Founded: 2012
Total funding: USD 269,000,000
Notable investor: Insight Partners (led $240M round in 2021)
Last-mile fulfillment for creators and e-commerce merchants seeking localized, on-demand production of customized products.
2012
Internet Marketplace Platforms
USD 240,000,000
Round included participation from SoftBank Vision Fund 2, funds managed by Goldman Sachs Asset Management, Dawn Capital and others; Adam Berger (Insight) joined the board following the round.
USD 20,000,000
USD 9,000,000
“Led by Insight Partners in 2021; participation from SoftBank Vision Fund 2 and funds managed by Goldman Sachs Asset Management”
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About Gelato
Gelato has created the world’s largest global network for on-demand production of custom products – from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.
At Gelato, we don’t own production facilities – we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It’s smarter, faster, and greener.
With GelatoConnect, our SaaS platform, we’re driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we’re reshaping the print industry to be more efficient, sustainable, and profitable.
AI at the Core
We are not just early adopters of AI — we’re AI-native builders. Across engineering, product, and operations, we embrace AI to accelerate innovation:
The Position
Following our global expansion, we are looking for a passionate IT Support Technician, with great technical expertise, to support our colleagues day-to-day activities and join our efforts of securing Gelato cyber-assets.
We are looking for people who want to contribute to Gelato's agility. We’d love to talk to you if you’re a talented individual who is passionate about solving complex IT issues and crafting scalable processes. We are enablers who make it easier for our colleagues to unleash their creativity in the digital space.
Reporting directly to the IT Manager, you will work closely with every single colleague in Gelato as well as with our business partners.
What you will be doing
Who you are
To be successful in this role you will need to have a start-up mentality. You are committed to excel with energy and endurance while you understand that building a company is very hard but that is what you want to achieve. You have superior communication skills, excellent interpersonal skills, high integrity, and great attention to detail. You are a natural and comfortable leader, have excellent problem-solving, organizational, and analytical skills. You are interested in keeping up with current best practices in your areas of expertise. You are a self-starter with the ability to excel with little to no direction. You are naturally curious. You have the ability to think creatively and holistically about reducing risk in a complex environment.
You may have a background in IT administration, helpdesk support, or a related technical area, either through previous roles, internships, or academic projects. You have a foundational understanding of IT management principles and are eager to grow your skills by contributing to the activities described above. You communicate clearly, are comfortable working with guidance, and show strong potential for planning and supporting IT projects as you continue to develop in your career.
Moreover, we would like to see evidence of the following in your profile:
What it’s like to work at Gelato
We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.
At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.
Lastly, we ask that you please share your CV in English, regardless of which country you are applying from.
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