Kigen

Kigen is the forerunner in eSIM and iSIM security solutions, built for IoT at scale in the AI era. We simplify cellular IoT adoption for manufacturers by delivering secure-by-design, standards-based…

kigen.com

Kigen

kigen.com

HQGB

Team Size160

Open JobsUnknown

Total Funding-

Latest FundraiseUnknown

TL;DR

Sector: eSIM and iSIM security for IoT

Headquarters: Cambridge, United Kingdom

Founding origin: Spin-out from Arm (Simulity Labs)

Notable investors: Arm; SoftBank Vision Fund 2; SBI Group

Employee count (approx.): 160

Company Overview

Problem Domain

Secure device identity and remote provisioning for cellular IoT (eSIM and iSIM) to enable scaled global connectivity.

Founded

2020

Industry

Telecommunications

Funding Track Record

$13M

Reported growth capital raise to scale eSIM cybersecurity technology.

- 2025-06-10

Strategic investment from SBI Group joining prior backers

Investor Signal

“Backed by strategic investors including Arm, SoftBank Vision Fund 2 and SBI Group”

Join the Team

Graduate Customer Success & Support Engineer

HybridNoida, Uttar Pradesh, IN

Hybrid • Noida, Uttar Pradesh, IN

Originally founded by Arm, Kigen enable businesses to grow their Internet of Things rapidly through the SIM, eSIM and iSIM technologies and are pushing the boundaries in the industry. Working with a number of high-profile customers globally, our growing business is excited to be expanding our team in Noida.

In this role you will be the interface for card/solution related technical topics between the technical communities in the organization and partners. You will be supporting customers with queries, Issues, Jira Tickets, e-SIM Provisioning failures and online testing. You will lead the interactions between your team members and the sales, FAEs, product teams and other cross functional teams.

What you will be doing:

Startup jobs. A lot of them.

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Profile Management: Debug and validate (U)SIM/eSIM profiles issues to ensure compatibility with diverse handset populations.

Technical Troubleshooting: Act as the Level 2 escalation point for complex network issues resolution.

Ensure that the team consistently follows established processes and workflows in compliance with required security and frameworks, while adhering to quality guidelines.

Team will monitor FS tickets daily.

We will ensure prompt attention to any new tickets that come in and pending since long.

Team will be responsible for offering support to resolve issues encountered in the field.

Team goal is to address these issues swiftly and effectively, ensuring minimal disruption to our customers.

Resolution time taken to resolve the issue from the time issue was reported.

Offer support for online testing if a Field Application Engineer (FAE) is unavailable for on-site assistance.

Support team should create knowledge based on past experienced.

Responsible for customer end training.

What do we need:

Degree in Engineering or Computer Science
Knowledge of SIM and USIM standards.
Knowledge of telecom network functionality, including 2G/3G/4G/5G core network architecture
Knowledge of Smart cards/embedded technology
Experience with ETSI, GSMA standards (SGP.22, SGP.32)
Knowledge of smart cards / security / SIM, eSIM and iSIM / OTA technologies
Experience within a similar customer focused role
Knowledge of embedded systems
Experience of development in Java, Python or any other language
Good understanding of software development cycles
Good understanding of quality assurance methodology
Experience with version control systems (Git etc)
Experience with ticketing and collaborative work systems, such as FreshService, Jira and confluence
Exceptional attention to detail
Good communication skills
Ability to work under pressure when needed
A real team player who aspires to our core values of: Passion for customer success, Be excellent to all and Think big, act fast.

What are Kigen’s benefits?

At Kigen we like to ensure our people are well supported and rewarded for what they do. We offer a competitive salary and benefits package, along with a a great flexible working culture. We work a hybrid working model with a minimum of 3 days per week in office.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Kigen

Kigen

TL;DR

Company Overview

Problem Domain

Founded

Industry

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Graduate Customer Success & Support Engineer

Startup jobs. A lot of them.

Frontend Developer

Frontend Developer

Data Scientist

Data Scientist

DevOps Engineer

DevOps Engineer

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