
PLAUD.AI develops innovative AI devices, including the PLAUD NOTE, which serves as a hands-free AI note-taking solution. The company focuses on enhancing productivity through advanced voice-to-text…

PLAUD.AI develops innovative AI devices, including the PLAUD NOTE, which serves as a hands-free AI note-taking solution. The company focuses on enhancing productivity through advanced voice-to-text…
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About Plaud Inc. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.
Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.
To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube
Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.
What Will You Do
Skills, Qualifications, And Experience We Look For
Preferred Experience
Disclaimer : Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.
ERP System Order Management
Manage order dispatching from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing.
Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting.
Optimize ERP order-to-logistics-channel matching rules (e.g., prioritizing delivery speed or cost efficiency) based on business requirements.
Conduct regular testing and validation of system rules to ensure logical and efficient order allocation.
In-Transit Logistics Exception Monitoring & Resolution
Monitor real-time status of last-mile shipments to identify exceptions (e.g., delivery delays, lost parcels, address errors).
Proactively address exception tickets from logistics partners, collaborating with carriers and customer service teams to drive resolutions.
Develop standardized workflows for recurring issues (e.g., customs clearance failures, last-mile delivery failures) and implement process improvements.
Data Reporting & Analysis
Compile weekly/monthly reports on exception order types, volumes, and resolution progress.
Investigate root causes of ticket surges (e.g., system failures, carrier service fluctuations, promotional impacts) and propose actionable optimization strategies.
Track key performance metrics (e.g., delivery timelines, logistics exception rates) and drive corrective actions.
Cross-Department Collaboration & Process Optimization
Collaborate with IT teams to enhance ERP system functionalities and improve order automation efficiency.
Partner with customer service teams to communicate logistics exceptions proactively, minimizing client inquiries and complaints.
Work with overseas warehouse operations to refine outbound processes and reduce logistics issues caused by upstream operations.