AIONOS

AIonOS pioneers industry-specific Agentic AI solutions that autonomously solve complex business challenges while collaborating with human teams for optimal outcomes across travel, transport,…

Agentic AIAI SolutionsAutonomousCustomer ExperienceData InsightsIntellimate PlatformLogisticsTelecomaionos.io

AIONOS

AIonOS pioneers industry-specific Agentic AI solutions that autonomously solve complex business challenges while collaborating with human teams for optimal outcomes across travel, transport,…

Agentic AIAI SolutionsAutonomousCustomer ExperienceData InsightsIntellimate PlatformLogisticsTelecomaionos.io

HQSingapore, SG

Team Size334

Open Jobs8

Total Funding-

Latest FundraiseUnknown

Join the Team

Global Head – Information Technology

On-SiteGurugram, Haryana, IN

On-Site • Gurugram, Haryana, IN

Startup jobs. A lot of them.

Your next opportunity is in here somewhere. Sign up to explore 70,000+ startups and their open roles. No spam. No gamification. Just jobs.

70,000+

Startups

80,000+

Open Roles

3,900+

New This Week

Machine Learning Engineer

ContractBerlin, DE

Contract • Berlin, DE

Backend Developer

Part-timeHaifa

Part-time • Haifa

Backend Developer

Full-timeBerlin, DE

Full-time • Berlin, DE

DevOps Engineer

InternshipNiš, RS

Internship • Niš, RS

Machine Learning Engineer

ContractBerlin, DE

Contract • Berlin, DE

Backend Developer

InternshipCambridge, GB

Internship • Cambridge, GB

Position Title: Global Head – Information Technology

Experience Required: 8–12 Years

Reporting To: CTO or Functional Head

Role Overview

The Global Head of IT will provide strategic and operational leadership for enterprise‑scale IT systems supporting AI platforms and BPO operations. The role ensures secure, compliant, and resilient technology for contact centres, shared services, and AI‑enabled service delivery across geographies.

Key Responsibilities

Enterprise IT & BPO Technology Strategy
Define global IT and BPO technology roadmap aligned with business growth and AI transformation.
Standardize platforms across contact centers, delivery locations, and remote agents.
Enable AI‑led efficiency across BPO operations.
Infrastructure, Cloud & Networks
Oversee hybrid cloud environments.
Govern O365 services, identity management, and compliance at scale.
Manage enterprise telecom, voice infrastructure, end user compute and global network connectivity.
BPO Platforms & Service Delivery Technology
Own enterprise contact center ecosystems including:
Omnichannel platforms (Genesys, Avaya, NICE, Five9, etc.)
CRM and ticketing integrations
Processes, Audits & Regulatory Compliance
Drive mature IT and BPO processes.
Lead global audits and client assessments (ISO 27001, SOC 2, PCI‑DSS, HIPAA, GDPR).
Ensure compliance with contractual SLAs and regulatory obligations.
Cybersecurity, DR & BCP
Ensure 24×7 availability of contact center operations.
Create technical DR/BCP programs for multi‑region delivery centers.
Leadership & Stakeholder Management
Lead global IT and BPO technology teams.
Partner with BPO operations, delivery heads, and CXOs.
Manage large vendor ecosystems and telecom partners.
Team mentoring: Provide guidance and mentorship to team members to foster professional growth and skill development.
Digital Transformation & Optimization
Drive AI‑enabled IT / BPO transformation (AIOps, intelligent automation).
Optimize cost, performance, and service quality.
Continuously improve agent and customer experience.
Financial Management
Manage and monitor IT and BPO budget: Ensure budgetary compliance and efficient allocation of resources across IT departments.
Client Interaction & Engagement
Engage in various client meetings to understand their needs, expectations, and feedback.
Act as a primary point of contact for key clients regarding IT and BPO technology matters, ensuring their concerns are addressed promptly.
Present technology solutions and improvements to clients, showcasing the value and impact of IT initiatives on their operations.
Participate in forums and discussions on emerging technologies, best practices, and industry trends. Build relationships with other technology leaders and influencers to enhance the organization’s visibility and influence in the tech community.