About Plaud Inc. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.
• Define the next-gen paradigm for human-AI interaction.
• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
• Work with passionate teammates who value innovation, collaboration, and customer success.
• Grow your career in a culture that champions continuous learning and fast career development.
• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What You Will Do

Skills, Qualifications And Experience We Look For

• 5+ years’ experience in community management, customer operations, or customer success, with at least 2 years in a leadership role.
• Demonstrated success in setting metrics, tracking performance, and reporting insights to senior stakeholders.
• Exceptional communication skills, both written and verbal, with the ability to translate technical or complex information into clear, user-friendly language.
• Proven ability to manage and resolve escalations with empathy and professionalism.
• Experience collaborating cross-functionally with Product, Marketing, and Engineering teams.
• Strong analytical mindset; comfortable working with data to drive decisions and measure impact.

What we offer

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
• Comprehensive Health & Retirement Benefits Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy, plus a 401(k) retirement plan with company matching for full-time employees.
• Time Off & Workplace Benefits Unlimited PTO, plus 13 paid holidays, 12 weeks of fully paid parental leave for all parents, a hybrid work model with a minimum of three in-office days per week, and access to high-quality office snacks, drinks, and equipment.