Your responsibilities:

• Develop training material according to business needs - in German and English languages!
• Provide training for agents and management team in small groups: soft skills, working with objections, active listening, working with negative customers, sales, written communications etc.
• Provide Onboarding for new Agents.
• Copying the training of our clients for subsequent independent use.
• Develop QA process, scripts.
• Coaching Agents, analyzing their mistakes (soft skills), agent’s evaluation.
• Produce training on demand.

You are our perfect candidate if you have:

• Fluent C1 level German and C1 level English (writing and speaking).
• Previous Experience as a Trainer for a call-center or BPO company.
• Understanding of Customer Support KPIs.
• Have your own PC and good Internet connection.
• Good computer skills.
• Knowledge of CRMs.
• Responsibility, attentiveness, strong communication skills.
• Good knowledge of Google Workspace.

Mindy support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back-office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you in our team. Grow your career with Mindy support!