Short Description Under limited supervision, coordinates, designs, implement and manage and maintain monitoring solutions for the organization including server and cloud services monitoring. Onboard/configure all applications into the Dynatrace monitoring tool for use.

Complete Description State Agency: Georgia Dept. of Transportation

While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1, 2026.

Job Summary Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role.

• Monitoring &

Observability

• Configure, maintain,

and optimize monitoring solutions using Dynatrace.

• Enable end-to-end

visibility across infrastructure, systems, and applications.

• Develop dashboards,

alerts, and health checks to ensure system health and reliability.

• Monitor service

performance and availability and set alert thresholds to minimize false

positives.

• Infrastructure Systems

Monitoring

• Monitor Windows/Linux

servers, virtual environments, and cloud platforms (AWS, Azure, GCP).

• Support monitoring of

databases, middleware, and network components.

• Collaborate with

infrastructure and cloud teams to identify trends and capacity needs.

• Proactively identify

and resolve issues before they impact production.

• Application Monitoring:
• Use Dynatrace to

monitor application performance and transaction flows.

• Support synthetic

monitoring and real user monitoring.

• Work closely with

application teams to ensure comprehensive monitoring coverage.

• Assist in

troubleshooting performance issues at both the application and system

level.

• Incident Support:
• Participate in incident

response efforts related to performance and availability.

• Provide monitoring

insights during troubleshooting and root cause analysis.

• Identify and close

monitoring gaps.

• Continuous Improvement:
• Enhance monitoring

standards and documentation.

• Recommend improvements

to monitoring configurations and alert strategies.

• Support integration of

monitoring tools with IT Service Management (ITSM) platforms.

Requirements

• Education: Bachelor's degree in information systems, Computer Science, or equivalent experience.
• Experience:
• 5+ years in systems

engineering, infrastructure support, or monitoring roles.

• 5+ years of hands-on

experience with Dynatrace or similar APM tools.

• Technical Skills:
• Knowledge of

Windows/Linux servers, virtualized environments (VMware), and cloud

platforms (AWS, Azure, GCP).

• Basic networking

understanding (DNS, TCP/IP, load balancing).

• Experience with

scripting or automation tools like PowerShell or Bash (preferred).

• Familiarity with

Kubernetes or container monitoring.

• Experience with ITIL

practices and regulated industries (e.g., healthcare, financial

services).

• Soft Skills:
• Strong troubleshooting

and analytical skills.

• Effective communication

and collaboration across teams.

• Detail-oriented with a

proactive mindset.