
Hook is building a new world for Customer Success, powered by AI. We maximize revenue, without having to add additional headcount in 3 core ways: More impact, same CS team: Our agents spot risk,…

Hook is building a new world for Customer Success, powered by AI. We maximize revenue, without having to add additional headcount in 3 core ways: More impact, same CS team: Our agents spot risk,…
Product: AI agents for Customer Success that surface insights, predictive health scores, playbooks, and automations
Headcount (approx.): 80 employees
Security & compliance: SOC 2 Type 2 attested and ISO/IEC 27001 certified
Funding (total disclosed): USD 14,700,000 reported
Customer Success / Revenue Operations for B2B SaaS
SaaS / Enterprise software
$3,000,000
Seed round reported with seven investors including Waverley Capital, The Raine Group, Point72 Ventures, Palm Tree Crew and Khosla Ventures
“Backed by multiple early-stage / venture investors including named participants in a reported Seed round”
About Hook
We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.
We’re a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
The Role
We’re looking for a Front End Engineer to help shape the future of Hook’s product experience. You’ll work closely with our design and product teams to turn complex data and workflows into elegant, intuitive user experiences. Using TypeScript and modern front-end frameworks, you’ll build interfaces that are fast, scalable, and loved by our users.
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This is a hands-on role where you’ll have real ownership of features from concept to deployment and the freedom to influence our front-end architecture and best practices as we grow.
What You’ll Be Doing
Who We’re Looking For
Benefits
💸 Up to £90,000 (depending on experience
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.