About the role

The Infrastructure & Security Operations Specialist will be responsible for ensuring the reliability, security, and compliance of the organisation’s IT infrastructure. This role involves managing backups and restoration, monitoring systems, handling incidents, implementing security recommendations and maintaining operational documentation. The specialist must be fluent in French and English to support global operations and liaise effectively with stakeholders and vendors.

Key Responsibilities

1. Backups and Restoration

• Daily:
• Verify Rubrik backup status (successes, failures, abnormal durations).
• Monitor Azure Backup for virtual machines and critical resources.
• Analyse alerts and failures from Rubrik and Azure consoles.
• Check Palo Alto firewall backup status.
• Open incidents with vendors in case of errors.
• Weekly:
• Prepare backup reports (success rate, volume, anomalies).
• Ensure backup strategies align with SLAs.
• Quarterly:
• Conduct restoration tests on representative samples (Rubrik + Azure Backup).
• Document test results (duration, integrity, compliance).

2. Monitoring and Alerts

• Daily:
• Monitor Cisco Meraki network alerts (disconnections, slowdowns, hardware issues).
• Analyse NAC Access Manager authentication alerts (failures, anomalies, suspicious attempts).
• Verify monitoring system status (EasyVista or equivalent): availability, critical alerts, thresholds.
• Check SSL/TLS certificates and secrets validity on EntraID Enterprise Apps.
• Weekly:
• Clean and validate alerts (remove false alarms, adjust thresholds).
• Update monitoring configurations for new equipment.

3. Incident Management

• Daily:
• Manage infrastructure incidents reported via ServiceNow.
• Diagnose and resolve issues related to servers, networks, backups, or security.
• Escalate incidents as per criticality and internal procedures.
• Weekly:
• Analyse incident trends and root causes.
• Propose improvements and automation opportunities.

4. Security and Compliance

• Weekly:
• Review security recommendations from Azure Advisor, BoardOfCyber, Microsoft Defender for Cloud, Prisma Cloud (Palo Alto).
• Plan remediation priorities with CTO and CISO approval.
• Monthly:
• Track implementation of patches and document progress.

5. Update Management

• Weekly:
• Monitor deployments via Azure Update Manager.
• Identify and correct installation failures.
• Address zero-day vulnerabilities promptly.
• Monthly:
• Verify compliance with patch management policy.
• Plan maintenance and restarts as needed.

6. Reporting and Documentation

• Monthly:
• Produce consolidated operational reports covering:
• Backups (success/failure rates)
• Incidents handled and pending
• Security remediations
• Monitoring alerts
• Updates and compliance status
• Continuous:
• Update operating procedures and tracking sheets.

7. Technical Environment Expertise

• Network: Cisco Meraki, Palo Alto Prisma Access
• Cloud: Microsoft Azure
• Security: Microsoft Security Stack, Darktrace, Palo Alto Prisma, Mimecast
• Applications: SaaS (Microsoft ERP, CRM, ETL Boomi)
• Unified Communications: Microsoft Teams

Requirements

If you are interested in this position, you can send your CV via e-mail, as well, at: ioana.andrei@modular.services