Location:

Berlin or Remote (Europe preferred)

Type:

Full-time, senior leadership role

Reports to:

Founder & CEO

Mission

Convert Layla’s AI-generated travel demand into booked revenue. You will own the human sales and booking operation that turns high-intent trips into confirmed bookings, using deep travel agency experience, strong sales execution, and modern AI workflows.

Context

Layla processes over 30 million travel conversations, captures 150+ data points per traveler, and generates more than $150M in trip value every month. AI has solved discovery and trip creation. The next step is structured sales execution and flawless booking operations. This role is the bridge between intent and transaction.

What You’ll Own

• Lead end-to-end travel sales and booking operations
• Run the sales pipeline from qualified lead to payment and booking confirmation
• Review and finalize AI-generated itineraries and turn them into sellable offers
• Close high-value trips through calls, WhatsApp, and email
• Own payment flows, deposits, final payments, and invoicing

What Success Looks Like

• Clear, predictable sales pipeline for AI-generated trips
• High conversion rates on qualified leads
• Smooth, reliable booking operations with minimal friction
• Strong margins and healthy unit economics
• A repeatable model that scales beyond founder-led sales

Who You Are

• 5–10+ years experience in a travel agency or tour operator environment
• Proven background in travel sales and booking operations
• Hands-on experience with GDS systems (Amadeus, Sabre, Travelport or similar)
• Comfortable running a sales pipeline and closing high-ticket trips ($10k–$50k+)
• Strong understanding of fares, ticketing rules, and supplier negotiations
• Operationally sharp. You care about details, deadlines, and follow-through
• Commercial mindset. You think in conversion, margin, and revenue
• Confident speaking directly with clients and closing deals

Bonus Points

• Safari, Africa, or luxury travel experience
• Experience setting up a new agency or sales team
• Familiarity with IATA, ticketing, and BSP processes
• Experience selling travel via chat-first or concierge-style models

Why This Role Matters

This role owns the moment where Layla starts making real money. You are not just supporting AI, you are monetizing it. You will help define what a modern AI-powered travel agency looks like and build the operational backbone to scale it.