Founding Customer Success Manager | Electric Twin · Teeming.ai
Electric Twin
Electric Twin builds science-based synthetic populations and the tools to interact with them, enabling leading companies and governments to make better decisions. Their 'Powers' offer new…
Electric Twin builds science-based synthetic populations and the tools to interact with them, enabling leading companies and governments to make better decisions. Their 'Powers' offer new…
Recorded as a pre-seed round on Apr 22, 2024 (amount not stated in evidence).
- 2026-02-11
$14M
Company announcement dated Feb 11, 2026 states $14M total, described as $10M follow-on plus prior $4M pre-seed.
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Founding Customer Success Manager
On-SiteLondon, GB
On-Site • London, GB
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Strong background in quantitative market research or consumer insights, ideally with exposure to brand or in-house insights teams
Comfortable discussing methodology, simulation design, and data interpretation in a way that builds client confidence
Natural relationship builder who enjoys the human side of the work: checking in, following up, and making clients feel genuinely looked after
Commercially sharp, you understand the link between platform adoption and revenue growth, and you're motivated to find expansion opportunities without waiting to be asked
Organised and proactive, you manage a portfolio well, stay on top of where each client is in their journey, and don't wait for problems to come to you
Clear, warm communicator, able to explain new concepts simply and guide clients across different functions (research, commercial, product, marketing) without making them feel patronised
Has experience building CS from scratch or in an early-stage startup environment - comfortable creating processes, playbooks, and documentation without a template to follow, while simultaneously managing a live portfolio of clients
Experience in a customer success, account management, or client services role
Familiarity with SaaS platforms or research technology tools
Experience supporting multi-market or enterprise rollouts
Background working with consumer brands
Interest in AI, synthetic data, or emerging research methodologies
Comfortable operating at the sales-to-CS boundary, including involvement in late-stage deals and pilot programmes
What the job involves
We're looking for a Founding Customer Success Manager with a strong quantitative research background to join our team
This is a relationship-first role, focused on helping clientside insights teams and their internal stakeholders to get confident and self-sufficient on our synthetic audiences platform
This person would seek to build the trust that turns early usage into deep, organisation-wide adoption
Our platform is self-serve, but getting clients to that point takes genuine expertise and attention
Insights teams are typically our entry point and internal champions, but the real opportunity is broader
Our ambition is that the Electric Twin platform is directly used by commercial, product, and marketing teams in addition to the insights function
You'll help make that happen: guiding early users to value quickly, then working with insights leads to expand the platform's footprint across the business including multiple markets
This is as much a building role as it is a doing role
You'll be defining how CS operates at Electric Twin - the playbooks, the health frameworks, the onboarding programmes - while owning client relationships from day one
Lead structured onboarding programmes for new client side insight teams, helping them move from sign-up to their first successful platform outputs as quickly as possible
Provide hands-on guidance in the early stages. Answering questions, reviewing how they've set up their simulations, and helping clients interpret outputs with confidence
Use your research background to bridge the gap between how clients currently work and how synthetic audiences can slot into their existing workflows
Be the reassuring, knowledgeable presence that turns an uncertain new user into an engaged, independent one
Monitor usage and engagement across your portfolio, proactively reaching out when activity drops or clients appear stuck
Help clients understand how to get the best from the platform, coaching them through it rather than doing the work for them
Partner with insights leads and team champions to identify expansion opportunities within their organisations such as new teams (commercial, product, marketing), new use cases, and new datasets that extend the platform's value
Support clients in making the internal case for wider rollout, helping them articulate the platform's impact to stakeholders who weren't in the room at the start
Build a strong working knowledge of common use cases (proposition development, concept testing, messaging and campaign/content communications, segmentation) so your guidance is always practical and relevant
Gather and relay client feedback to shape platform improvements and documentation
Own the growth journey within your accounts, from single-team usage to enterprise-wide adoption across functions and geographies
Identify opportunities to bring additional teams onto the platform and work with clients to scope out the right datasets and audience configurations for their needs
Support enterprise clients in scaling across markets, helping them understand how synthetic populations can be deployed to simulate audiences in multiple regions without the cost and time of running separate research programmes in each
Build relationships beyond the day-to-day user, connecting with senior Insights Managers, commercial leads, and regional stakeholders who influence budget and expansion decisions
Own the renewal journey, from single-market to multi-market enterprise agreements, knowing when to have the commercial conversation and how to make a compelling case. Bringing in an AE in the right moments as needed
Proactively flag upsell and cross-sell opportunities in partnership with the wider team
Help build out onboarding materials, FAQs, and guidance resources that scale the support you provide one-to-one
Share client intelligence with Product and Marketing to inform roadmap and messaging decisions
Contribute to a growing CS function - this is an early-stage team with real opportunity to shape how it operates
What Success Looks Like:
In your first 90 days, you'll have completed your own platform certification, led several client onboardings, and established yourself as a trusted point of contact across your portfolio
Within six months, you'll have converted your first cohort of clients to annual subscriptions and identified clear expansion opportunities - new teams, new datasets, new markets - within existing accounts
Within a year, you'll have delivered measurable account growth and be a key contributor to how the CS function scales, with a track record of clients who embedded the platform deeply because of the partnership you built with them
Longer term, the core metrics this role will be measured against include: net dollar retention, renewal rate, platform adoption and feature usage across accounts, and expansion revenue from new teams, use cases, and markets
In your first year, success means clients who renew, expand, and embed the platform deeply - because of the partnership you built with them
Benefits
We have an excellent health insurance package for employees with BUPA.
All full time employees are enrolled onto our options scheme at the end of their probation period, which will be explained to new joiners in detail.
We offer Unlimited Time Off and believe it is important for you to take sufficient rest through the year.
Electric Twin has a generous pension scheme where we will match your individual contributions within a window of 4% - 8% under a net pay structure.
Cycle to Work Scheme.
We want to make sure we are providing you with what what you need to excel in your role. For IT we will provide a laptop and any accessories that you might want (e.g. monitor, keyboard etc).
In an effort to stay on top of current trends and developments, we offer £1,000 annual L&D budget for you to use as you see fit.